We are delighted with both the hotel service and the surrounding views. Beautiful large apartment well equipped. Pool, playroom, restaurant (delicious breakfasts and delicious pizza). Reception service A+ grade. Ladies are smiling, helpful, kind. I wholeheartedly recommend it to everyone.

I highly recommend adding half-board to your stay, as the buffet is really tasty! Beautiful room, there is a place to rest. Very large room. Bright and spacious. The well-equipped gym is also a plus. Wonderful facility in a quiet, peaceful area, away from the hustle and bustle of the city.

A forest under the nose and incredible views. Nothing more is needed for relaxation. The room is great, very nice and comfortable, with a large shower in the bathroom. Nice and friendly staff. They have great breakfasts, lots of options in the buffet - definitely worth trying. Well-prepared fun activities for children. No time to be bored 😉

Pleasant apartments, lots of space, everything clean and fragrant.

I have nothing to complain about when it comes to cleanliness. A big advantage of the hotel is its location. You can get some fresh air! Large parking is a great thing. We had no problem parking. We felt very comfortable at Hotel Kazalnica. We lacked nothing. Hotel Kazalnica is really a wonderful place. Beautiful views and proximity to nature are addictive!

Very nice and professional service.

The staff cares about the comfort of the guests. Away from the hustle and bustle of the city, in a beautiful setting - a wonderful place. There are many options for spending free time, both in and outside the hotel. The breakfast is very tasty. Scrambled eggs, sausages, vegetables, and salads - there is something for everyone. It is evident that this is a new facility. It is very clean and tidy.👍️

Staff smiling, very friendly. Bathroom clean and well-kept. Rooms clean and spacious. Large selection of food during breakfast and dinner. The playroom for children is large and has many attractions. Nice intimate pool and paddling pool. Large parking.

Staff deserving a medal. You can really relax here in an intimate atmosphere. I can't say a single bad word about this place. It was wonderful and perfectly clean. The playroom is a salvation for parents :) The kids are happy, and the parents have a moment for themselves! The gastronomy is of a great standard. Everything fresh and delicious. About 10 km to Karpacz. It is very quiet and peaceful here. Wonderful place!

Wonderful, peaceful, and quiet place in the lap of nature. The view is even more beautiful in person! The service is discreet and helpful. It's quiet and very pleasant here. The food looks beautiful, smells, and tastes great. Continuously served and a huge selection.

The staff is nice and helpful. There is no problem with parking, it's large and additionally free. I am delighted with the quality of the food, everything is delicious! The hotel has beautiful views. We happened to have a room with a view of the mountains and the Sosnówka reservoir. Perfect location! I have no complaints about cleanliness. 🔥 A big plus for a very large and well-equipped playroom. A paradise for small children. Moreover, the pool with warm water was a nice addition to the relaxation. I recommend.

At the outset, I would like to say that there were several inconveniences, the rooms lacked air conditioning... Constant temperatures reaching 24-27 degrees...

Breakfasts were typical English breakfasts.. if you're a fan, it's okay... There was only one coffee machine for everyone, always a queue....

A queue even formed yesterday for breakfast... At least 5 families were waiting...

Dinner was monotonous and nothing special, not for the demanding...

But at least it was in a tent and we could accommodate and host everyone without waiting for someone to finish...

The rope park was listed in the attractions as open from to and was unfortunately closed despite the fact that the children received entrance bands.... closed but the lady at the reception, not knowing it was listed in the attractions, tried to be eloquent and loudly talked over the information to something else despite that I showed her the plan right in front of her nose.. her name was like every second person in this hotel "I am learning"

The pool was cool for kids okay but for adults, it lacks a jacuzzi, sauna, ... But a big minus and I hope someone reads this to avoid tragedy... No lifeguard/monitoring what's happening at the pool..

Rooms clean and well-kept...

No privacy.. connected balconies... Completely unaware, I went to see a better view.. coming back I saw that we are not alone...

In summary

It was okay...

Will I return?? And recommend?? Answer: No.

This year's May Day holiday will long remain in our positive memories. The hotel is beautiful, modern. A playroom with animations for younger and older children. Gym, swimming pool with heated water plus a paddling pool for children (here I would introduce lockers and another changing room and some attractions for the youngest) but even without that it was not bad 🙂. Bistro. Trampoline park for kids with several obstacle courses. Beautiful playground with wonderful sand and sun loungers for adults. Fabulous views: lake, mountains. Peace and quiet! Rooms very well soundproofed, heavy doors from the rooms but you can hardly hear what's happening in the corridor. Water always warm 😉. Sun loungers on the balcony. Rooms very well equipped! Which was a huge plus because you really don't need to bring anything 🙂. The possibility of renting a travel cot and a baby bath was also a huge plus. There are many pluses to list here.

The only downside was the temperature in the room. During the day it was still bearable because you could open the windows but in the evenings and at night it was scorching. It reached up to 30 degrees in the room. Despite the air flow (air conditioning) because I don't know what to call it, it was hard to lower the temperature. Set supposedly at 17 degrees but it was not even possible to lower it to 22.

The staff was very nice and friendly, helpful and smiling. It was nice to talk and get advice 😉.

We are already planning to return in two months for the holidays 😎. See you 🙂.

Beautifully located property, probably the best hotel in Poland! Beautiful, quiet, and peaceful. There is a pleasant and calm atmosphere here. In such a climate, it is easy to regenerate. The food is delicious. A large selection of salads for breakfast, you can have a light and healthy breakfast 😉 Everything is perfectly finished and buttoned up. The SPA area is very exclusive. A beautiful place to rest and reset.

There is a rope park on the premises. We were here during the summer season, the kids were thrilled! Very tasty food. There is something for everyone. Really good quality products. The staff encourages returning to such a place. Very aesthetic interiors. The room looks like it's straight out of a catalog. Perfect location for relaxation. The views are truly impressive in person.🔥🤩💞🤩🥰

🔥🔥🔥🔥🔥🔥👍️👍️

The beautiful view from the windows will remain in our memory for a long time. The best located hotel in the area 😉 The hotel offers a rich program of animations and attractions for children. Wonderful culinary workshops led by excellent chefs. Football activities with a very likable coach. Very nice service at the reception and in Bistro Kazalnica. We all felt well cared for. Warm regards, we will definitely return 🥰

Very good dinner. Tasty cream of white vegetables with choux pastry peas! Delicious! Great food. The cakes were very tasty, delicious bread, a wide selection of breakfast options.

Great food, worth buying extra because the buffet is very plentiful.

The service deserves a medal :) Very nice and polite people. A very large playroom for children. Plus for that :) It's also great that there is a gym. The breakfast buffet is mega rich, and the dinner is great. It's worth adding to the stay. Everywhere is very clean and pleasant. You can see that the staff is trying very hard. Although the Pulpit is located on a hill, the access to the Hotel is very good.

Very clean facility. The rooms are very bright. It's worth coming here for the weekend to rest and relax completely. Very good breakfasts. High-quality products, so you can eat healthily and nutritiously.

The service makes you feel truly special. This place smells of newness. No air conditioning and no bowling alley.

We were here for the weekend. Rooms nice, modern. They were hot. Great pool and kids' corner. What wasn't so good was the food. Most of the dishes were cold, but very tasty. The worst was some teambuilding of Poles, who from morning at 7(!) until three in the morning played loud music and made a mess in the tent under the hotel. Overall, the apartments left a good impression on me, the only thing I would criticize was the speed of the internet and the inability to connect to the network on the TV even though it is Smart.

The dinners were very tasty. You can eat healthily and nutritiously here without any problem. It is very clean. Everything is up to the standard of a five-star hotel. The service is top-notch. Very comfortable hotel - two elevators, a swimming pool, large parking, and a playroom for kids! Peace and quiet. A beautiful place where you can really recharge your batteries.❤️

You can tell it's a fresh facility. Nice service, we lacked nothing. Beautifully located property, near the forest, nature, and clean air. Delicious food and a wide selection in the buffet. Everything looks great! Great pool and gym. Plus for the playroom for kids.

The room with a kitchenette is a large space, bedroom, bathroom, living room, balcony. Large TV, fridge, stove with hood and dishwasher!! What more could a small family want!?

Great breakfasts, good quality cold cuts and cheeses. Very large selection.

The breakfast options are very extensive. Everyone will find something delicious.

Nice gym, it's not too big, but you can do a basic workout :) Very clean. Without the slightest reservations. All employees are very nice, eager to help, and very open. The breakfast is very tasty. Scrambled eggs, sausages, vegetables, and salads - everyone will find something for themselves. The picturesque location of the hotel makes it extremely special - it's a big advantage of this place.

Breakfast very good, tasty and sufficient. Dinner good, but limited selection. Hotel facilities exceeded my expectations. Especially the pool and children's corner.

Cold in the room. Too late response to the fault report.

Good day, we liked everything in the hotel, except for the reception staff, big troubles upon arrival and only after the intervention of Slevomat operators was a remedy arranged. When leaving, we had to complicatedly prove that we had already paid the local fee. The stay was pleasant, but the initial problems took us by surprise, we had paid for a stay for 4 families.

The hotel is beautifully located, with a view of the reservoir on one side and a panorama of the mountains on the other.

Great place to relax, easy access and beautiful mountain views! 👍️

Location with a view of the Karkonosze Mountains. This is the best hotel in the mountains we have been to! Great activities prepared for children. There's no time to be bored 😉 There is a pleasant and calm atmosphere here. In such a climate, it's easy to regenerate.

A place away from tourist crowds, very nice service, but the rooms were hot and it was not possible to lower the temperature except by opening the windows.

Very clean place, perfect for relaxation. Very high level of service. Breakfast here is delicious and nutritious. Very wide selection of dishes. The area is beautiful, perfect for walking. Very large room. Bright and spacious. A well-equipped gym is also a plus.

The room and all common areas are cleaned perfectly. Cozy and very comfortable. Great hotel, close to walking areas. Ideal location for hiking. There is no problem with parking at all, it's large and additionally free. Very nice and polite people work here.

Great view of the mountain panorama. Perfect hotel for a weekend away from the crowds. The rooms look beautiful, they are large and spacious.

Nice intimate pool and paddling pool for children. Super, large playroom, with wonderful Lady Animators. The service is also of a high standard. The room and hotel are very clean. Everything is a big plus! We will definitely come back more than once.

Beautiful place and nice service 🤗

Great service, which made the whole stay even better! Great that the hotel has a huge parking lot and additionally for free. You don't have to worry about the car. The food here is very good. Delicious breakfast options, everyone will find something for themselves.

For us, everything was fine, the hotel was not too crowded, so the capacities were fully sufficient. The bed was too soft for us, but that's a matter of opinion. There could be chairs and a table on the balconies for sitting with a view. Staff willing.

Perfect cleanliness and very nice rooms! Everything fits together perfectly. Great breakfasts. Lots of vegetables and a plus for sweets in the form of cake or croissants. Wonderful location. Mountains within sight 😊 Polite and tactful service.

Great playroom for kids! The animators were very engaged and nice :) Everyone - from the reception to the waiters was really great! We were pleasantly surprised by the quality of the food. It was very tasty. The breakfast buffet is really abundant. The hotel is in a great location - the views from the windows are great. The apartment is clean and nice but modestly furnished. It lacks a wardrobe and there are too few dishes in the kitchenette.

Great breakfasts! I worried about my diet unnecessarily because they serve healthy and delicious options!

The playroom is a salvation for parents :) The kids are happy, and the parents have a moment for themselves. The location is a big plus. The mountain views are impressive. Very nice staff, trouble-free, smiling, and helpful.

Everyone greeted me with a smile on their face, it's very nice. Fast internet allows for peaceful work from a beautiful place.

A place with a wonderful view. I have never been to a more beautiful place. Absolutely unique location - beautiful, quiet, and peaceful. Clean and fragrant bedding - perfectly clean everywhere. Very discreet and helpful staff.

- The place & surroundings are amazing

- The kids playground is nice

- The food is overpriced for the quality and the location where it is served.

- There is missing some social place, e.g. a bar to sit in the evening or so. There is only the bistro in the basement but that isn't a place to enjoy the evening.

- Staff is friendly but they would need a bit more training and better internal communication

- We had issue with high temperature in the room (5th floor). On the first day they said I should turn on AC, even so I told her that it doesn't blow cold air they insisted that it should work. On the second day in the morning they said they will turn off the heating in my room. On the second day in the evening the receptionist went with me and showed me some pipes in the hallway saying that I can try to change the pipes as I wish that she doesn't understand it. Well, guess what, me neither. The next day they sent the tech guy and he said that the AC is set to the heating mode and they cannot change it. So it cannot make the room colder and his suggestion was to open windows. That is not an ideal solution when you have 2 small kids and during the night the temperature in March goes down a bit too much.

- Even worse was on the last 2 days that we also had running fan in the kitchen room, which was pretty loud and it couldn't be turned off.

Overall, I think that the place has a potential, but we got as most of it wrong as it could get.

There is nothing to complain about. It is very clean. There are animators in the playrooms who lead cool activities for kids. A big advantage of the hotel is its location. You can get some fresh air! Breakfasts and dinners are excellent. A big plus for a wide selection of salads. The service is simply brilliant. Discreet and very focused on the Guests' needs.

Great base for a weekend trip to the mountains or Karpacz.

Clean, great service.

Missing a café/bar with a view (which they have a beautiful one) or at least an outdoor garden.

(There is not even dessert/ice cream in the bistro :()

We will be back for the promised improvements and new attractions.

Beautiful views

The service is top-notch - tactful, polite, and very dedicated. There is a beautiful wild waterfall nearby, overall a great location! Delicious breakfasts. Bistro Kazalnica offers really tasty food. A very pleasant place, all nooks perfectly clean. A plus is the possibility to use SPA treatments at Hotel Seidorf. The facial treatments are phenomenal.

❤️ Everywhere was clean. There is nothing to complain about in this matter. 😉 A big advantage of the hotel is breakfasts and dinners. Delicious and nutritious meals. You can use the pool and gym on the hotel grounds. They have nice, professional equipment. It's worth coming here for the weekend to relax and unwind completely. Everyone is very smiley. You can count on the staff at any time.

The food looks beautiful, smells, and tastes delicious.

Great view of the mountains. Perfect hotel near Karpacz. Wonderful place, very clean and pleasant.

Hotel with beautiful views. Really good breakfasts with a variety of options and delicious pastries.

Wonderful location surrounded by nature, peace and quiet.

Breakfast and dinner are excellent. Plus points for the variety of salads.

Very pleasant place, well-maintained. The pool is clean, during our visit the water was very warm, no complaints. Great meals. You can easily eat healthy and tasty here. Very wide selection. Beautiful hotel, located in a quiet and peaceful place, away from people and with a beautiful view. Wonderful staff, very helpful reception service.🔥👍️💪🚀💯❤️

Beautiful place. A true mountain refuge. Very nice access to the hotel, we found it without any problems.

Great hotel location. Large spacious rooms with a beautiful view of the wonderful mountains. One small, modest pool, crowded with children. The dining area was too small compared to the number of guests, resulting in a rather long wait for a meal. The food was very average in terms of taste and quality - poorly seasoned. I didn't feel taken care of as a guest, more like a "money leaver". Several times, by email and phone, I asked for a correct invoice to be issued. The hotel is definitely intended for families with children - rather younger ones.

The staff was accommodating to make my stay perfect. We felt very comfortable at Hotel Kazalnica. We lacked nothing. It is an ideal place to relax. Its fantastic location with a beautiful view will help you relax. The hotel rooms were always clean. They take care of everything down to the last detail. The staff is very friendly and you feel at home here.

The children's playroom is large and has many attractions. Nice intimate pool and paddling pool.

Hotel in a great location - the views from the windows are fantastic. The service is a definite asset of this place, very nice and helpful. A place where you can only think about relaxation. Everything is perfect to the last detail. It's worth taking the option with breakfast, because it's delicious! Everything is fresh and there's a really wide selection. Great pool and gym. Plus for the children's playroom.

The view of the mountains is impressive. Beautiful location with picturesque views and nature outside the window! Very tasty breakfasts - delicious cheeses and vegetables - worth adding to your stay. Very nice service. It's wonderful that they accept dogs. For me, this is a big convenience. The rooms and common areas are very clean.

Excellent breakfast, really rich and delicious. Huge selection and excellent quality.

The food is great, the hotel is very clean and comfortable. The service is top-notch. I highly recommend it!

Lots of attractions for children, cool playroom, very well equipped.

The bed was very comfortable, so you will sleep well on it. The room was modern, clean, and absolutely beautiful! The entire hotel staff was accommodating during our stay. A big plus of the hotel is breakfast and dinner. The food is absolutely excellent! The location is absolutely stunning and the view is simply charming.

We arrived, rooms were mistakenly assigned to us first, we were told that some were already taken, which was not true, later that day it turned out that we had to leave due to the death of a close person, the stay was paid for so in order not to lose too much we said that we would leave the hotel the next day and friends would come on Monday in our place, I made sure several times that everything would be arranged correctly, the lady said that we had to check out and she would register other people, I gave names and surnames, but wait a minute, I said that if I check out, everything might be lost... so I did not agree to it, they can only do it when the people arrive in our place because the stay was already paid for. Friends arrived, there was a big confusion because no one knew anything... so a little mistake in terms of reception organization...

The reception and restaurant staff are very nice. No problem with finding a parking spot, which is very important! Delicious food, tastes even better than it looks! The hotel is in a great location. From Kazalnica hill, you can see the Sokole Mountains and the Jelenia Góra Valley. Very pleasant place, all nooks are perfectly clean.

The rooms look beautiful, they are large and spacious. A large parking lot is a great thing. We had no problem with parking. Peace and quiet - wonderful. Very easy access and wonderful views from the windows.

There is a rope park on the premises. We were here in the summer season, the children were delighted! Delicious breakfasts. Bistro Kazalnica offers really tasty food. Great location in the quiet area of Sosnówka near Karpacz with a beautiful view! I like that cleanliness is maintained at the highest level. Great staff, very nice atmosphere. ❤️👍️🔥🚀

I recommend. New hotel. First class rooms. Sufficient pool and paddling pool. Gym with Matrix equipment. I recommend. Playroom and animations for children - a fairy tale. Animators are some of the best we have met in a hotel. The manager gets involved in work and makes up for the work of the waiters if there are queues. Food is okay. The area and views are some of the most beautiful. I recommend and we will come back for another holiday 😇

I have nothing to complain about - cleanliness is at the highest level. The breakfast buffet is very rich, and the dinner is great. It's worth adding to your stay. Huge plus for a large, free parking lot. No problem with finding a spot. The staff takes care of the Guests' comfort. Ideal location - a very good starting point in Lower Silesia.

The pool is just right, there is also a children's playroom and a professional gym. The staff is very helpful. Tasty and varied dinners. Wonderful place, very clean and pleasant. We were here after the season. A great starting point, without crowds and close to nature.

On the plus side, blocks for children and rooms are new. On the minus side. Breakfasts and dinners in queues. The food is so-so. One coffee maker. Half an hour queues because it was being cleaned. The pool is claustrophobic. Crowded. The paddling pool is a joke.

The bathroom is large and clean. Nothing was missing in the equipment. Very tasty breakfasts - delicious cheeses and vegetables - worth adding to your stay.

If it weren't for the very thin walls and the very small restaurant that generated huge queues, the rating would be higher.

Very tasty food. Everyone will find something for themselves. Products of really good quality. The service makes you feel truly exceptional. Great that the hotel provides many attractions for guests. In winter, they offer a private ski lift!!! Clean and tidy. Very nice facility. Located in a wonderful location, beautiful views and away from the tourist crowd.

I recommend a great place for trips, a nice hotel with spacious rooms, varied menu, children's room, animations as a plus, a bit small gym, but there is a pool to relax a bit. I recommend for a stay with children, reasonable prices and nice service :)

Delicious food, efficient service

Wonderful location in the Karkonosze Mountains. Peace and quiet. We felt very comfortable at Hotel Kazalnica. We didn't lack anything. It's worth taking the option with breakfast, because it's delicious. The rooms still smell new. It's really clean and pleasant. Professionals work here who know their stuff and know how to take care of guests.

Overall, mostly positive. Only 2 negatives for the treadmill in the cardio zone, which was very loud in rooms closer by. This was inconvenient, especially when some athlete started training at 7 in the morning. And the second negative for monotonous food. After 2 days, it was already clear what would be served on the 3rd day for breakfast, and for dinner, there was a lack of some products to make a light sandwich. More like dinners and rather monotonous like breakfasts. But overall, a positive experience despite these 2 negatives.

Wide range of breakfast options, plenty of choices for vegans, everything tasted good. The children's area entertained the little ones all day. The staff was always available to help us with any requests or needs. Excellent location near Karpacz and Jelenia Góra, beautiful view. Excellent hotel! The rooms were clean and tidy, and the balcony was also beautiful!

The bathroom is comfortable, the room is very clean and spacious. A big plus of the hotel is breakfasts and dinners. Delicious and nutritious meals. The staff creates a great, intimate and very pleasant atmosphere here. Kazalnica is a great family hotel full of attractions: you can rent tennis and badminton equipment! The best location in the area of Karpacz. Close to everything and very nice views.

Excellent breakfast, really rich and delicious. Huge selection and excellent quality of ingredients. The apartments smell new, are clean and cozy. The staff is very tactful, not intrusive, but willing to help. The hotel has beautiful views. Perfect location! A very nice, intimate pool and free parking are the advantages of this place.

Beautiful details, perfect order, everything like new.

Nicely decorated and perfectly clean apartments. You can see that people working here are passionate. It makes you want to come back to such places. Perfect location - a very good option for a trip to Lower Silesia. Tasty and healthy. A large amount of vegetables and fruits for breakfast make the meals not too heavy. Very pleasant Spa in the hotel next door and a fantastic cinema room!

The massage offer at the spa is really rich, and the treatments themselves are excellent. Wonderful location. Mountains within sight 😊 Beautiful extras, perfect order, everything like new. A big plus for great breakfasts. A large selection of fruits to choose from. Polite and tactful service.

Meals are not too heavy. It is visible that they care about a healthy diet. The picturesque location of the hotel makes it extremely unique - a big advantage of this place. Everyone is very polite and helpful. The level of cleanliness is like in a 5-star hotel. You can rent hiking poles for a mountain trip - great idea!

The food here is very good. Delicious breakfast options, everyone will find something for themselves. It's a great place for a vacation. You can also organize an event or conference here.

There is nothing to complain about. It is very clean. It's a really great, modern facility. Hotel Kazalnica has a phenomenal SPA. Very helpful staff. The lady at the reception answered all my questions. The whole family found something good to eat during lunch. Everything fresh and delicious. The hotel is located in a great place, with a nice view of the Jelenia Góra Valley.

Cracked window in the apartment. In the hotel description, there is information that the pool is only for adults after a certain hour, unfortunately, no one is monitoring this!

Unresolved complaint case for several months. No contact with the customer.

This place smells of novelty. Very tasty meals, wide selection and excellent quality. Great location of the hotel, very close to the forest and a nice walking route. The service is top-notch. Relaxing in the Seidorf Spa zone is a wonderful addition to the whole stay.

I met with a nice service. The hotel is in a great location. From the Kazalnica hill you can see the Sokole Mountains and the Jelenia Góra Valley.

Rooms ok.

Minus for small pool and queues for meals.