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Reviews about gopure.shop

grade:4.81

167Reviews

We are leading vendor of ethnobotanical- and natural products. Our mission is to make life better, for our customers, employees, partners and the Earth.

GoPure Botanicals

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GoPure Botanicals

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Reviews about gopure.shop

4.8

167Reviews

GoPure Botanicals

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GoPure Botanicals

  • gopure.shop
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We are leading vendor of ethnobotanical- and natural products. Our mission is to make life better, for our customers, employees, partners and the Earth.

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    • 7 months ago

      1

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      Aiman

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      5.0

      Review featured

      Came safely packaged in less than week which is excellent for an AB postcode in the north east of Scotland. Now I’ve tried another very reputable site beginning with ‘K’ last year and suffice to say I believed this product wasn’t for me. I was told about GoPure from a friend and decided to give it a shot and WOW, just what I wanted and needed and so glad I gave it another chance. The quality is out of this world. Thank you GoPure for a wonderful service and product.

    • 8 months ago

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      JIM PROFFITT

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      5.0

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      The parcel was delivered according to the information, quickly.

    • 8 months ago

      1

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      Matthew Green

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      5.0

      Review featured

      Great product customer service is excellent as well the only issue I have is with UPS because they can't find my address nothing to do with them they even send my product out via a different courier because they can't find me which is excellent would highly recommend

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      This review is in mediation process.
    • about 16 hours ago

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      kyle

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      5.0

      I was able to unpack the parcel with ease. Lightning fast delivery. My complaint was handled without any problems. I'm a regular customer because the prices are very attractive.

    • about 23 hours ago

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      gayleigh

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      5.0

      All products were beautifully packaged. Way to go! The timeliness of deliveries is impressive with them. This is the best customer service I know. The whole transaction went without any problems, products delivered in the original packaging, as described. I recommend it.

    • 1 day ago

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      Danielle

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      5.0

      Fast shipment, keep it up. Easy contact with polite service staff, I recommend it. Beautiful package, so unusual. Big props. Excellent quality, so I strongly recommend it.

    • 3 days ago

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      Martin

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      5.0

      Shipment perfectly secured.

    • 3 days ago

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      Ben

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      5.0

      Simply the nicest and most professional people I’ve ever bought online from. The quality and service is consistently of the highest quality. I love sending money to these people 💯

    • 4 days ago

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      Jack

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      3.0

      No stock on lots of products - no discounts for customers signed up

    • 27 days ago

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      jean-marc

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      5.0

      Everything went very smoothly, I recommend it. All salespeople should follow their example, way to go! It's possible to pack a package so that it's safe and easy to open. I often come back to them because I've never had a problem with returning the goods.

    • 28 days ago

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      Ben

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      5.0

      Excellent quality products at cheap prices with fast delivery!

    • about 1 month ago

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      Kuba

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      1.0

      Would give zero stars if i could. Joke of a company. They mediated my last revoew so it doesn't show just like any other bad review so any potentially future customer won't know how ignorant and careless they are. Bad service with 0 communication. STAY AWAY FROM GOPURE.

    • about 1 month ago

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      Daniel

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      5.0

      The delivery was absolutely fine. I enjoyed trying Kratom. Very helpful for pain, particularly the Red Strains I liked.

    • about 1 month ago

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      Juris

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      5.0

      Expert advice, they deserve your trust. Well done.

    • about 1 month ago

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      James

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      5.0

      All products were beautifully packaged. Way to go!

    • about 1 month ago

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      May

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      1.0

      Absolutely terrible, after my parcel was returned twice by DPD they refused to give me my money back, they still haven't despite me asking over 4 times. The customer service was incredibly rude and unhelpful and their website is misleading. Avoid this company at all costs.

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      This review was in mediation process, however, the Customer did not read the message from the company within the prescribed time.
    • about 2 months ago

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      Diego

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      5.0

      Without undue delay, on time. Professionally packaged products, and this foil adds extra value to them. All salespeople should follow their example, way to go! May there be more such reliable stores, I recommend it.

    • about 2 months ago

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      Tiina

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      5.0

      Everything went smoothly. Quality products.

    • about 2 months ago

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      Glen

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      5.0

      Great and knowledgeable customer service. Everything went very smoothly, I recommend it. The packaging looks beautiful. They never let me down, always on time and as described. Props for their reliability.

    • about 2 months ago

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      kim

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      5.0

      Swift delivery good communication and tracking excellent customer service and communication would recommend really impressive while round service

    • lock icon
      This review was in mediation process, however, the Customer did not read the message from the company within the prescribed time.
    • about 2 months ago

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      james

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      5.0

      Rapid delivery of products. The package is carefully secured. Very good service. Everything fits the descriptions on the website, reliably.

    • about 2 months ago

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      Miquel

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      4.0

      Very fast delivery.

    • about 2 months ago

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      Gunnar

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      5.0

      Customer service at a high level.

      Always securely packed with care .

      And the products are very high quality.

    • about 2 months ago

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      Tõnu

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      5.0

      A very reliable company and delivery. Beautiful packaging like a chocolate box, simply wonderful. Very nice staff who do their job very well. The ordered goods arrived very quickly. This store is great, the service staff is nice and the products are perfect.

    • 2 months ago

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      Stijn

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      4.0

      The world would be a lot better place if every salesperson carried themselves like that. Great job! The ordered goods arrived very quickly.

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      This review was in mediation process, however, the Customer did not read the message from the company within the prescribed time.
    • 2 months ago

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      Jan

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      5.0

      I find the service very well. Everything arrived as ordered. Well deserved top rating, they packaged the products beautifully. Reliability and credibility go hand in hand.

    • 2 months ago

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      Anita

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      5.0

      The shipment is pretty good. I like it. Well-informed service staff, always willing to help. The package was delivered to me very efficiently. I recommend this company with all my heart.

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      This review was in mediation process, however, the Customer did not read the message from the company within the prescribed time.
    • 3 months ago

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      Adam Nunn

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      5.0

      They did help me with my problems and where very honest and straight up.

    • lock icon
      This review was in mediation process, however, the Customer did not read the message from the company within the prescribed time.
    • 3 months ago

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      Algirdas

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      5.0

      You could be a bit more discreet by not stating what is inside. Especially when sending to uk, otherwise great.

    • 3 months ago

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      richard

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      5.0

      Shipment arrived quickly.

    • 3 months ago

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      Jacob P

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      1.0

      Absolutely do not reccomend this company. I have reached out a number of occasions to their Customer Services a number of times with no reply. My order is stuck in the Netherlands for the last 3 days with no further update. These guys most definitely write their reviews themselves.

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      Shop comment

      Hi Jacob, We're extremely sorry about your experience with this order. From what I can see, your order was shipped the next day as per our service promise and is still tracking within the time range of 2-4 working days given by the courier. However, if the tracking has no progress by Monday, we'll send a query to the courier. If there are any queries regards to the shipping, you can also directly call to the courier to get a quick answer. Once we have handed the order over to the courier, it is unfortunately limited what we can do about it while it's en route. I apologize if you didn't get help from our customer support, but we'll aim to improve so that should you ever need our help again, we'll be there for you.
    • 3 months ago

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      Vet82

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      1.0

      Very disappointed.

      They messed up the shipping option (UPS Standard instead of UPS Express as it was supposed to be), and the parcel was seized. Great.

      UPS Express is fine, as they use their own in-house customs clearance. Standard does not. Hence it was seized.

      So instead of admitting a fault on their side, via email they are intentionally obfuscating or not remembering what we discussed and just kind of making things up. It's quite a bad customer experience unfortunately.

      I do not appreciate being gaslighted. I was very hopeful I had found a good supplier.

      If my experience improves going forward and GoPure are more reliable then I'm happy to revise this review.

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      Shop comment

      Hi there! Breaks our hearts if we let you down. As you know, we had an extensive discussion with you regards to this shipment and we spent a fair bit of time looking into what went wrong with shipping this order. The order was indeed shipped with UPS Saver due to a glitch which we've now fixed, but turns out it did not have any role in the treatment the shipment received in the customs compared to the Express saver. As we told you, according to our terms and conditions, the customer ordering any products accepts all responsibilities regarding the legal status and the import and customs regulations. Despite this, we wanted to meet you halfway with an offer. We're sorry that you felt this wasn't enough.
    • 3 months ago

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      Pan

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      1.0

      I made the order on 26/4 and paid with bank transfer, their response was quick and on the same date I got an email with my tracking number.

      The package is still nowhere to be found and according to the tracking info it's stuck somewhere in Germany. DHL responded that I sould contact the seller as the usual time for a package from NL to Greece is around 4-5 days.

      After many emails to Gopure all I got was vague promises of a reship that will be made when they have an answer from DHL. Obviously the reship never happend...

      Refund according to their "policy" is not an option and I quote one of their response : "According to our policy, we don't refund orders when the issue is non-dependent on us unfortunately."

      Meanwhile their stock on the items I ordered is zero and they also stopped answering to emails.

      So in the end all I got was 'polite' and 'cheerfull' emails from their "support" but with absolute zero results...

      Product quality (according to reviews) may be good BUT customer support in case of problem : ZERO !!!

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      Shop comment

      Hi there! We have to admit that we dropped the ball on this to some degree, and we apologize that, and the delay in getting things fixed for you. Regards the refund you mentioned, we do re-ship every order that has been declared lost or misplaced by the shipper (which luckily is rare, but unfortunately happens sometimes). It can just take some time until we get the confirmation from the courier. As you know already, we have shipped your order again after DHL confirmed they didn't know where your order was.
    • 3 months ago

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      Connie

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      5.0

      I’m very happy with my order. Everything arrived, packaged very well delivery was great, 2 days to the uk. . Good prices and amazing products. The only thing I would say which worried me a little bit in terms of ordering again is that the product packaging states exactly what the product is which could be an issue in some countries.

    • 3 months ago

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      Anini39

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      5.0

      Words cannot describe how profesional the customer support team is, prompt reply handled the problem I’ve had very fast even though it was my mistake. The product itself is outstanding as well. Customer support team AAA+, product AAA+

    • 4 months ago

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      Matthew

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      5.0

      Well packaged and easy to open.

      Don't us USP as always late to deliver and say they tired to deliver an no one in even when you are in all day

    • 4 months ago

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      Ben

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      5.0

      Simply the most friendly and professional people I have ever used online and their products are wonderful. I highly recommend.

    • 4 months ago

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      Josh

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      5.0

      Excellent service and support

    • 4 months ago

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      Jeezar

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      5.0

      Ordered Wednesday at 5:32PM, payment processed Thursday 12:07AM, shipped

      Thursday 08:00AM, delivered Friday at 12:45PM (was "out for delivery" with UPS at 07:59AM).

      Well done, even Amazon Prime can't manage that speed of delivery to the rural North East of Scotland :-)

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      Shop comment

      Thanks for sharing the timeline Jeezar! We really do put a lot of effort in getting the orders shipped the same day and to our customers asap.
    • 4 months ago

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      Yvette

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      5.0

      Everything arrived as ordered. Well packaged and easy to open. Easy contact with polite service staff, I recommend it. No shortcomings, the rating is very good. I recommend it.

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      Shop comment

      Thanks Yvette, we're happy you've had a positive experience.
    • 4 months ago

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      Barry

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      5.0

      Fantastic service all round! I was helped from the start through to delivery with my order, and it arrived the next day! Faultless.

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      Shop comment

      Hi Barry, always a pleasure dealing with you!
    • 4 months ago

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      EasyLuckyFree

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      5.0

      Just made and received my first order. Great, quick and friendly service. Free delivery is such a bonus too. Very high quality product. I suspect this is my new go-to provider. Couldn't be happier.

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      Shop comment

      Great to hear you loved the product and the service! Can't wait to see again at https://gopure.shop
    • 5 months ago

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      Krista

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      5.0

      Amazing products and service. Highly recommend!

    • 5 months ago

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      Colin

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      5.0

      It's clear that they care about customers. The package is carefully secured. Sadly use UPS. it lets the who experience down. GoPure are good to work with

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      Shop comment

      Thanks for the feedback Colin! We've now opened another shipping option as well, so you can choose the carrier of your prefence.
    • 5 months ago

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      Vjaceslavs

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      5.0

      The ordered goods arrived very quickly.

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      Great to see everything worked for you as it should.
    • 5 months ago

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      Patrick

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      4.0

      I'm very pleased with the quality of service in this store. As promised, so delivered. The package was tightly and solidly packed. The most important thing is high quality, and that's why I recommend them.

    • 5 months ago

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      REBECCA

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      5.0

      It's possible to pack a package so that it's safe and easy to open. Great approach to the client. On-time, without delay, great. A company worth recommending.

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      Shop comment

      Thanks a lot for your review Rebecca! We make a lot of effort in securing the orders knowing they can have a rought trip before they get to your door.
    • 5 months ago

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      glyn

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      5.0

      Excellent service and fast delivery

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      Shop comment

      Hi Glyn, thanks for the comment and rating!
    • 5 months ago

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      Jackie

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      5.0

      Very good service. Great packaging, I'm shocked. Fast delivery. Fantastic service, goods as described, and fast shipping.

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      Shop comment

      Usually we don't try to "shock" our dear customers, but in this we're happy about that. :)
    • 5 months ago

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      N.

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      5.0

      A sensational store that I keep coming back to with great pleasure.

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      Shop comment

      Thanks for the comment, we're happy you have had a good experience.
    • 5 months ago

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      Craig

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      5.0

      You can count on the help of the staff at any time. The ordered goods came extremely fast. Great service. The package looks great thanks to the additional wrap. It's great to shop in this store, I recommend it.

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      Shop comment

      Thanks Craig, we're always here to help you and anybody else!
    • 6 months ago

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      joseph

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      5.0

      The delivery time exactly as it was specified on the website. I was served great. Huge props for employees. The product was packaged carefully and accurately. I like to shop with them regularly, a great store.

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      Shop comment

      Hi Joseph, great to hear our shipping and service met your expectations!
    • 6 months ago

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      Ed

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      5.0

      First-class product quality. And all this at affordable prices.

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      Shop comment

      Thanks for the feedback Ed, and reinforcing that what we strive for seems to be working.
    • 6 months ago

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      Michael

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      5.0

      very fast shipping!

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      Shop comment

      Great to hear Michael, thanks for the feedback!
    • 6 months ago

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      Michael

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      5.0

      The parcel was properly packed and prepared. Unusually good communication with customer service. I'm impressed. The parcel arrived following what was written on the website. A reliable company with professional service.

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      Shop comment

      Thanks so much for the omment Michael! We will do our best to exceed your expectations next time as well.
    • 6 months ago

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      Elias

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      5.0

      They resolved my issues quickly, I'm very grateful for that. That's all there is to it, ideally packaged parcel. I strongly recommend shopping in this store. Regular customer.

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      Shop comment

      Hi Elias, glad we were able to resolve your issue! Although we love to help our customers, hopefully you don't need to contact us next time! ;)
    • 7 months ago

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      Daniel

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      5.0

      It was a really smooth transaction, I was served really well. Neatly and carefully packed products. The ordered products were delivered quickly. I haven't encountered any fraud or tricks, I recommend it.

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      Shop comment

      Hi Daniel, thanks for the review. Good to hear your experience was positive!
    • 7 months ago

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      Ree

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      5.0

      Slight delay in shipping but the problem was soon rectified once shipped came quickly into the UK and the product is high quality

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      Shop comment

      Hi Ree! Sorry you had some issues with the shipping, but I'm glad we were able to rectify it. Nice to hear you feel the same way about our products!
    • 7 months ago

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      Gill

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      5.0

      Great, everything on time. A big plus for a pretty nice packaging, we are visualizers after all. Incredible service and contact with the seller is simply brilliant. Everything ok, I'll definitely come back here to do more shopping.

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      Shop comment

      Hi Gill! Thanks for the heartwarming comments, makes us work even harder.
    • 7 months ago

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      Jackie

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      5.0

      Very punctual delivery of the parcel. The great thing is that it was easy to open the package, and everything was well protected. Wow, I'm impressed with the quality of the customer service. You pay less for good products thanks to nice discounts.

    • 7 months ago

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      Alex

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      4.0

      Good quality packaging. Contact with the store was trouble-free, and the entire order ran smoothly. I received my shipment in due time. There's no need to get impatient. This is a reliable store with affordable prices. I really recommend it.

    • 7 months ago

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      Aliaxandra

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      4.0

      Delivery was fast. Packaging looks beautiful, but zip-lock ungluing very quickly and you have to find new bag for it, that's happens for two of my bags. I had sample 4-pack, quality of goods feels like okay.

    • 7 months ago

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      Jesper

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      5.0

      Fast delivery and good quality and fair prices would recommend

    • 7 months ago

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      Elaine

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      5.0

      The packaging is adequately secured to the content. They did a great job of packing items, even of a non-standard size.

    • 7 months ago

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      Michael

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      5.0

      The order was completed very efficiently. Well wrapped. Shipment came in great condition. Well, you can't seize upon anything, it's all right. Instant fulfillment of the order, I recommend it.

    • 7 months ago

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      Matthias

      tm-star

      5.0

      1 week shipping to ES

    • 7 months ago

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      Antonio

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      5.0

      The package looked surprisingly good. I sincerely recommend it. Parcel shipped on time, as scheduled.

    • 7 months ago

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      Chris

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      5.0

      The package can still be returned, very good quality of the packaging. Careful and individual approach to the client. Perfect service. Delivery in 48 hours. I recommend it. Everything was as it should be.

    • 7 months ago

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      Adam

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      5.0

      Quality product, fast and free shipping.

      Better prices than my usual vendor, will definately be ordering more

    • 7 months ago

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      Patrick

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      5.0

      A quick response from the service staff, I'm blown away by their professionalism.

    • 7 months ago

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      Martina

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      5.0

      The pace of order fulfillment is impressive. Parcel shipped on time, as scheduled. They packed my shipment excellently. Quality of Kratom is excellent, my favorite are the red strains.

    • 8 months ago

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      Cameron Won

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      5.0

      Packing such dimensions was certainly not easy. Huge props. The customer service advise their clients very well. I always get the parcel perfectly on time. This store is amazing and the products are of excellent quality.

    • 8 months ago

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      Tracey Kendall

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      5.0

      Super fast delivery and amazing products. Very happy!

    • 8 months ago

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      Remigijus Stasiule...

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      5.0

      Detailed advice, the service is simply fantastic.

    • 8 months ago

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      Jamie Hind

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      5.0

      I have no comments whatsoever about the packaging. Just great.

    • 8 months ago

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      Kerem Van pelt

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      5.0

      Great product

    • 8 months ago

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      James Wallace

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      5.0

      Brilliant service, everything went fast and smooth. What more could you want. The parcel arrived according to the information provided. My purchases were solidly packaged, and the shipment came in very clean. Only positives, I'm really glad to recommend this store.

    • 8 months ago

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      Craig

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      5.0

      Great communication and customer care. Great product that has always arrived on time and been as described. Highly recommended using this site if you're interested in any of their products.

    • 8 months ago

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      Rose Humphreys

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      5.0

      A big plus for employing competent people. I'm pleasantly surprised that the information on the website about the shipping is genuinely correct. I haven't received such a beautiful package for a long time. Outstanding.

    • 8 months ago

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      Nicholas Fitzpatrick

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      5.0

      Everything arrived as it should. Great service, very quick reaction. Parcel protection is at a very high level. Everything is always as described, I recommend it because it's worth it.

    • 8 months ago

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      Ben Bannister

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      5.0

      The best quality I’ve encountered and the shipping is so fast. I’ve sometimes received my items 4 days after payment. Absolutely faultless service. Bravo 👏

    • 8 months ago

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      James Harris

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      4.0

      The products were packaged quite nicely. Everything is great, there are many payment methods to choose from. The whole transaction went without any problems, products delivered in the original packaging, as described. I recommend it.

    • 8 months ago

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      Philip Williams

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      5.0

      I never paid any attention to the look of the package, but this one captivated me. It's always so easy with them. They don't make problems with returns, complaints, etc. Fulfilled instantly. The prices are affordable and the products are of good quality.

    • 8 months ago

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      David Mcfarlane

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      5.0

      Fantastic service,was a bit hesitant as it was my first order but the service from gopure was first class,As big Arnold would say “I’ll be back”

    • 8 months ago

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      Mitchell Clarke

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      5.0

      Reliable information and delivery on time. You can count on immediate reply and quick help in troublesome situations. I really like the packaging, thanks. I think I'll go shopping here time and time again. I'm happy.

      Kratom helps me with my depression and my mind but most importantly my pain, to have a site that's so easy to access and order it means the world to me so thankyou.

    • 8 months ago

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      Kyle

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      2.0

      Very poor shipping services had alot problems thats my only downside.

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      Shop comment

      Hi Kyle! We do apologize the issues you've been experiencing and we're doing our best to have all our orders delivered in time. The delay you experienced is unfortunately a glitch in the UPS process and we have processed your order exactly according to UPS guidelines. Regardless, we are doing our best to pressure the carrier to perform better. This type of issues are unfortunate, but the whole shipping industry has seen these types of issues lately, not just us. We're constantly monitoring the performance of different carriers and do changes whenever it seems beneficial to our customers.
    • 8 months ago

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      Martin Smalley

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      5.0

      The package is perfectly packed. Really recommendable service. You can always check the delivery date on the website, no need to worry. Lots of new products, this is a really great store.

    • 8 months ago

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      Martin Brown

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      5.0

      Very good service. The whole parcel was neatly and well packaged. Reliable information on the website. On top of that, they are constantly updated. I guarantee that every purchase in this store ends with a smile on my face.

    • 9 months ago

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      Gary Flint

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      5.0

      Excellent item and packaging, quick delivery!

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      Shop comment

      Thanks for the comment Gary! We see the packaging and the delivery as an important part of the customer experience.
    • 10 months ago

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      Renzo

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      5.0

      Solidly and carefully packed parcel. The service staff helped me solve my problem almost instantly. The delivery time exactly as it was specified on the website. You pay less for good products thanks to nice discounts.

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      Shop comment

      Hi Renzo, thanks for the nice review. We try to solve any issues our customers might have asap because we know ourselves how frustrating it is when you have an issue and you can't get contact to a human.
    • 10 months ago

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      Tiina

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      5.0

      I was able to unpack the parcel with ease.

    • 10 months ago

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      Nicolas

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      5.0

      On-time, without stress, as announced. Professional service and approach to the client. I have no remarks about the look and quality of the shipment. High quality of the offered products, at a reasonable price and with super fast delivery.

      Really, fast delivery and no reason for complaints. (EU)

    • 10 months ago

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      Kerem

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      5.0

      The packaging of my purchased items was very solid and the parcel was delivered without any damages.

    • 10 months ago

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      chris

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      5.0

      The shipment was untouched, and the contents super clean. I recommend it. On-time delivery, consistent with the order placed. Perfect, without stress. I'm very pleased with the quality of service in this store. Great products and nice discounts, I recommend it.

    • 11 months ago

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      Michal Sdz

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      5.0

      I didn't even have to wait long, because the package arrived almost immediately. They answer emails very quickly and try to meet customer expectations. I was blown away by their professionalism. The packaging is adequately secured to the content. I often come back to them because I've never had a problem with returning the goods.

    • 11 months ago

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      Lauren

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      5.0

      I've ordered from GoPure several times and have always been pleased with both the product and the customer service. If you have a question, they are prompt to respond and helpful. Their products seem to be fresh, high quality, consistently pure, and are sent in opaque ziploc bags. They even offer free tracked shipping which is both rare and fantastic. Big thanks to this company; I wish you all the best!