I've used this company for a few months now, and have never had any worries about delivery or ordering, 1st class actually. However, the last two orders have arrived not in a 100% condition.
The order before this one the Pouches arrived bent, length way down and this last order arrived with around 40% of the Pouches creased.
I use the Pouches for my Baked goods to sell onto the public, so this became a bit of a problem which I can hopefully overcome, but, maybe a bit more care should be given when packaging the Pouches for delivery.
I will however continue to use this company in the future.