The staff will meet all needs and requirements, truly wonderful people. Large space in the lobby for children's attractions.

Helpful and professional service, and also kind.

Apartment comfortable and clean, unfortunately the view from the room was not impressive. Great hotel, located close to hiking trails, unfortunately, it was not clearly explained during the booking that the apartments are located in different buildings about 200m from the main hotel and getting to breakfast or lunch in bad weather is then uncomfortable. Maybe during booking, the hotel should be separated from the Apartment Buildings, especially since all the attractions are in the hotel. In the hotel itself, the pool and saunas are very nice, and there is a large selection of food for breakfast and lunch, everyone will find something for themselves.

Service on a medal, Everyone smiles, talks, has a sense of humor and is very polite.

Hotel worth recommending, clean, good food 🙂

You can find a secluded place to rest.

Great place for a trip, even off-season worth visiting! Nice and professional service, as befits 5 stars. The sauna is rather for one person, but in my case, it was not a problem. We didn't go to the pool so I won't rate it. Breakfasts delicious and lavish. Generally, I highly recommend it.

Hello,

1) Despite booking my stay much earlier, I received a room on the first floor (124) above the hotel entrance. I dare say that every hotel employee knows what room this is. Therefore, I will not elaborate on it. To change the room, the reception sent me to the reservation department and the employee there sent me back to the reception. I use this chain of hotels quite often not only in Karpacz and this was the first time I had to really insist.

2) I did not use the dinner service so I do not know what level they were at. Regarding breakfast, I can say that both quality and quantity were at a 2* level. The neighboring Artus hotel, although probably still rated 3*, has much better quality dishes.

3) The reception staff have minimal knowledge about the area and how to get around Karpacz, yet they are the first line of contact with the hotel guests.

Certainly, if the stay were longer, other shortcomings and deficiencies would have been found.

Even Sandra probably has a higher level!!!!!

Best regards.

The perfect place to relax - quiet, peaceful, with places to walk and bike.

Thank you for the time spent with you (although short). The stay was successful, and the place is very quiet and atmospheric.

Close to the center and the trails 😊🤗

Ps. We are already home😊🤗😘

Concerts in the lobby create a nice atmosphere. The staff is impeccable, all polite and smiling. The hotel is located on the outskirts of Karpacz, so it's not crowded or noisy. Nicely decorated and perfectly clean rooms.

Clean rooms, very good food. Good value for money. We only booked with breakfast, but if you order something for dinner you will not be disappointed.

A very well-coordinated team of people throughout the hotel, all tactful, polite and very helpful.

Two trails to Śnieżka right next to the hotel, so the location is great. Great that the staff considers both the comfort of adults and children. The breakfast buffet is mega rich, the dinner is great, and the restaurant is also delicious! Mega view, location surrounded by forest and with views of the mountains and Śnieżka. From the hotel, you can get to the main attractions of Karpacz for pennies. Great pool and spa. Clean, spacious, and pleasant rooms.👍️💯

The room is clean and smells nice.

Breakfast and dinner are a big plus of this hotel. Everything fresh and delicious.

I rate the cleanliness and hygiene very highly. The staff is reliable, has a great approach to guests, is very polite and smiling. The food was delicious. It really impresses with the quality and quantity of options! The indoor pool is really large, so you can swim comfortably. Divine saunas and spa. The hotel is located slightly off the beaten path, which makes it quiet and peaceful, but access is easy. I recommend this hotel with a clear conscience.

The cuisine is a huge plus of this place. Everything tasted very good. Quiet and peaceful area conducive to relaxation, away from the busy, noisy center. I had no problem finding a parking spot. Elegant and tidy. Very successful rest and great rooms. Really nice and committed service, without any reservations. Guaranteed great rest for everyone. I recommend and send my regards 👍️❤️

I did not expect such a variety. Everyone will find something for themselves during breakfast. Cozy and very atmospheric rooms. Very clean. Good quality saunas, we spent every evening in them. What makes a huge impression is the location. From the entire glass-fronted lobby, you can see Śnieżka! The staff is really very nice and helpful. Every detail is perfected.

Excellent service, they solve any problems very quickly. Perfect cleanliness in the rooms and common areas. The pool, saunas, and spa are also clean and fragrant. Very quiet and peaceful, with mountain views and a forest surrounding the hotel from the windows. During breakfast, you could help yourself to a glass of champagne 🥂 In the lobby, you can relax to live music. Great pools and spa.

A peaceful oasis, and it's just a two-hour drive from Wrocław. Smiles and courtesy at every turn, very nice and tactful hotel staff.

Extremely nice, committed staff who are eager to help in any situation. A wide selection of breakfast options, from meat to vegan, all delicious. Beautiful place, surrounded by nature and beautiful views. Beautiful and very clean. Nice rooms. The whole facility makes a great impression. Rich offer of animations and attractions for children.

The pool and saunas are the absolute hit of this place - a large and very extensive relaxation area. The breakfasts are spot on - very tasty. Beautiful and clean. I am delighted. Peace and quiet. A beautiful place where you can really recharge your batteries. Nice and professional service, as befits a 5-star.

The balconies in the rooms are quite large. Clean and smells new! Bathroom with a comfortable shower, very pleasant. The service deserves five stars! Really nice, helpful, and smiling staff! Everyone will find something for themselves here. Silence and nature all around. Delicious food both in the hotel and in the adjacent restaurant, which also belongs to it.

The sauna offer is great. Lots of options to choose from. The proximity to nature is delightful, the location is really beautiful!

Regular cleaning, everywhere very clean and wonderful rooms. Beautiful place, perfect for relaxation. The cuisine, as befits a 5-star hotel - tasty and creative. The service is medal-worthy, everyone smiles, chats, has a sense of humor, and is very polite. In the playrooms, there are animators who conduct cool activities for the kids.

simple summary

I order dumplings with onions, I get some with a meat sauce, the sauce is artificial from powder

non-alcoholic drink for 40 PLN, with alcohol it's cheaper

for five stars they still need to work on it

All employees are very well informed, they always know what's happening in the hotel. The staff takes care of the cleanliness of the pool and spa area. Everything looks fresh. Perfect location for a five-star hotel. Beautiful views from every side. Breakfasts are really delicious and very rich. Very small rooms for children, toys especially in the hotel part should be replaced already. One hour for face painting and tattoos is insufficient for such a large number of children.

I rate cleanliness and hygiene very highly. Excellent location for families with children wanting to get away from the hustle and bustle. Wonderful service, eager to help. Food prepared with great care. The meals were tasty and nicely presented. The playroom for children is very interesting. Many attractions in the hotel. Super spa and pool.

Pools, spa, saunas, bicycle rental, gym - everything you need is here! Great location, as it's outside the noisy center, yet still close to everything. Perfect cleanliness. In the room, at the pool, in the saunas and spa - beautiful everywhere! The breakfasts were very tasty and all high quality, which is evident from the products. Really nice and committed service, without any reservations.

You can feel at home. Clean, hygienic and very pleasant.

Many well-thought-out attractions and amenities, such as parking, swimming pools, spa, or room service. The staff in every department is positively oriented towards guests, smiling and helpful. Very rich breakfast offer. Quiet and peaceful area conducive to relaxation, outside the busy, noisy center.

Delicious food. It's worth paying extra for half-board. Fantastic location, right in the Karkonosze National Park. Everything is kept in impeccable order. Very pleasant and fragrant. Reception deserves a medal, check-in and check-out with a smile, the whole stay was nice and enjoyable.

Great location, slightly off the beaten track of Karpacz, quiet, peaceful and with a great view.

Great location, there are plenty of trails nearby, and beautiful mountains and forest around.

A wonderful place to relax with family. You can tell it's a five-star resort because the staff pays attention to even the smallest details. Great food, very high quality and a very large selection of dishes. The pools are really cool, and there's plenty of fun for the kids.

The service is very nice and polite. They advise, help, and always take care of the Guests. Great pools, excellent saunas, lots of animations for children, live music - what more could you want? The whole facility is perfectly clean, housekeeping deserves a medal! Very good quality of products. Breakfasts and dinners are well prepared. The hotel is surrounded by forest on three sides, which combined with the mountain view from the window makes a great impression.

Great food, lots of attractions for children, very spacious apartment with a sauna. Additionally, close to trails and a beautiful view of Śnieżka.🔥🚀

We are generally disappointed with our stay. We chose the apartment because we were traveling with the whole family and wanted to make breakfast and dinner every day. We found a very modestly equipped kitchenette, uncomfortable beds, and in the above-standard price, cleaning or even towel replacement was not included during the 4 days of stay. Compared to other facilities, this one was really very poor. Moreover, it is a hotel dedicated to families with children, but the playrooms are very small and very poorly equipped. It was so stuffy in the hotel that it was unbearable to stay longer. Attention should also be paid to the Italian restaurant where there is general chaos. For example, we ordered a Margherita pizza, the waitress served us a perma pizza and when we pointed it out, she started convincing us that this is what their Margherita pizza looks like... We do not recommend it and we will definitely not return here. Last year we were at the Platinum Mountain hotel and there the service, attractions, food, etc. were much better.

Beautiful and very clean. Nice rooms. The whole place makes a great impression. In the playrooms, there are animators who conduct cool activities for kids. The staff is really nice and everyone - from the reception to the SPA knows their stuff very well. Delicious coffee, tasty breakfast. A great place for a trip, even off-season worth visiting!

It's great, as usual.

Rich selection of meals for children. Pancakes saved the day even with the pickiest eater. The floor in the apartment was not cleaned. I am very pleasantly surprised by the quality of service, which pays special attention to children. Beautiful place, quiet, peaceful, and surrounded by nature on three sides. Masterfully organized entertainment for guests, we had a great time!

Hotel great. Breakfast fantastic, the only downside is the quality of the dinner served in the restaurant.

I recommend it, food, cleanliness, hotel service, attractions for children 💯💯

We will definitely come back 😀😀 The gastronomy, as befits a 5-star hotel - tasty and creative.

I was very surprised that during dinner you could eat a slice of bread with lard and a pickle. The free guided tours are recommendable - an interesting touch and an encouragement to be active. Really beautiful rooms. The interiors are modern, comfortable, but most importantly, sterile clean.

The room was very clean, you can focus on resting. The range of activities is very wide. Many saunas, jacuzzis, and even a small shop by the pool. The food is phenomenal, very diverse and delicious.

Delicious breakfasts, large selection of toppings.

We spent the May weekend in a two-person apartment at the hotel. The room was large and spacious, located in a beautiful area. There are two trail entrances within a short distance of the apartments. It's about a 10-minute walk to the center. The breakfasts offered by the hotel were in the form of a Swedish buffet, varied and tasty. An additional plus are the two restaurants located on the premises. The wellness and spa area is well-managed. The only drawback was the presence of screaming children, which made it hard to relax. The hotel staff was helpful and very polite. During the May weekend, there were many attractions on the hotel premises for those resting.

Nice breakfast option. Tasty, healthy, and nutritious. The wellness and spa area is very impressive - great range of treatments. The staff is flawless, all polite and smiling. The proximity to nature is delightful, the location is truly beautiful! Phenomenal in every way - great and clean rooms.💯👍️

💯 Super location - great base for excursions! Clean and fragrant bedding - very clean everywhere. The saunas are very impressive. Great choice, everyone can find something for themselves. The service is medal-worthy, very professional and polite. Super reception and spa. Exquisite breakfast, really rich and delicious. Huge selection, and excellent quality.

I recommend it, a great place to relax especially for parents with children. Great animations, spa area with pools, and a very good location.

Rooms beautifully decorated. They look great. The views are simply stunning. You can see the mountains and the forest, and the trail leading to Śnieżka is right next door. Superbly planned time, no room for boredom - concerts with live music, swimming pools, saunas, etc. Fantastic staff, very professional approach and everything buttoned up.

Everything 5 stars, with special emphasis on the food :)

Magical location, you can see the power and beauty of nature. The service is of a very high standard, trained, professional, and very tactful.

Terrible confusion at the reception, we were misled twice regarding the date of our stay. We sat outside the apartment until 4 PM not knowing what to do. Eventually, we went to another hotel.

We were misled twice. Instead of heading home, we had to arrange rooms at 4 PM in a different location.

Terrible mess at the reception!

We were misled twice, terrible confusion at the reception regarding the stay dates.

The room was not cleaned even once during the stay, not even the trash was taken out. When this was reported at the reception, I was informed that it would be verified and that was the end of it. The hotel is a kindergarten for children, noise and screams. Probably because of its offer for families with children, but if someone wants to rest, definitely not in this hotel.

Infrastructure-wise okay, food average, poor quality of service.

We presented our comments to the lady at the reception 😊 she wrote them down.. we hope that she will present them to the manager. We are regular customers and have already mentioned several times after our stay what is positive and what is negative.

I rate the food very highly, the quality and taste are medal-worthy.

Food worth its price, plentiful, delicious, and varied. Very comfortable stay, clean and pleasant. Wonderful room with a comfortable bed. The staff is very helpful. They read notes in reservations, which is a plus! The spa is very impressive, and the offer is also very extensive. Everything shines, very pleasant and comfortable.

The balconies in the rooms are quite large. The hotel is brilliantly located, with wonderful views from the windows and two trails to Śnieżka starting right next door. The room was perfectly cleaned, with a clean and nice bathroom. Great service, unobtrusive, but attentive and making sure that the guests lack nothing. I highly recommend the breakfasts. They are served at appropriate times.

Unfortunately, my wife and I are disappointed with our stay at your place. Our friends who are leaving tomorrow feel the same. I will write honestly and calmly about how I see it. We returned today - we were there for the long May weekend. I do not think that your hotel is a 5-star hotel, if anything, it's a 3-star hotel. Of course, if one travels a lot to good places and has something to compare it to, that's the basis for such an opinion. Here's why we think so:

- practically non-functioning wifi - it should be mega fast in today's times, which is nothing special

- no minibar

- no concierge, e.g., for help with luggage

- no air conditioning - let's not call what is there air conditioning

- no daily cleaning - I had to ask for towels every day - not to mention vacuuming the floors. The cleaning staff speak Ukrainian - it's impossible to communicate, besides they are unfriendly and arrogant. Can't I speak Polish in my own country? I understand speaking English abroad, but that's a different topic. Example: At breakfast, I pointed out to the waiter that there was moldy lemon (half of it was white) - he says, what's the big deal? It's about the way of expressing, not nitpicking...

- very poor choice of dishes for breakfast - no live cooking - very low-quality supermarket products

- the same applies to dinner

As for the food, for us it's generally like in a low-quality cafeteria - here I refer to the 4-star hotel Arlamow - which outperforms you in every aspect, hence I don't understand why you have 5 stars like the Seidorf or Oddysey hotels.

I thought there would be a lot of attractions for children - there were some, but completely not up to the standard it should be - that's why you go to such places and pay a lot to demand, it's obvious to me. Children crammed in the pool like sardines... playroom in another building... etc.

Dear Sir/Madam, this is how I see it and this is our subjective opinion. I will not be posting this on the internet because I am not that kind of person. Regards.

Please take care of the service team in the Restaurant located in building 3, if I remember the building number correctly, the apartment.

30 minutes of waiting and only personal approach had an effect, it's pathetic, please admit.

I am a regular guest at your Hotel and I will definitely return.

Koladyński Miłosz.

Very nice service. The hotel is beautifully located, great views and peace. Plenty of parking spaces. We stayed in an apartment in building no. 3. Very pleasant interior and nice view from the balcony/window. Nice pool in the hotel, very good breakfasts and delicious food in the Italian restaurant on the premises. We will be back 😉🌲🌲🌲

Very well-equipped apartments, of course fast internet and lots of attractions! Breakfasts and dinners are worth their price. Large selection, good quality products. I recommend. Fantastic stay, which is primarily made up of great service. Carpets very well maintained, everything clean and tidy. Peace and quiet - wonderful rest in Karpacz! ❤️

The interior is very nicely and practically decorated. The hotel staff make it a truly special place. Everyone gives their all. The food is great. The coffee machine can make coffee of any kind. Great option for breakfast. And now for what should not happen: choosing one of the hotel buildings where it is clearly stated during booking "adults only 12+" you expect peace and not the company of families with children aged 2-4 who scream, cry, and throw tantrums during breakfast, while their parents try to calm them down by playing cartoons on their phones. This is our next stay at this place and next time we will consider choosing a different hotel.

Away from the hustle and bustle of the city, in a beautiful setting - a wonderful place. 🔥

From the windows, you can admire the view of the Karkonosze Mountains, great location. Clean and very nice room. Breakfasts are super. Very good sweet pastries. I haven't eaten such a tasty yeast cake in a long time. Pools, saunas, gym, large parking, bike rental - there are plenty of reasons to come back. I must praise the staff, because they really know what they are doing.

One of the best places to relax that I know in Lower Silesia. I haven't encountered such a good breakfast in a long time as here. Super well-planned time, there's no room for boredom - live music concerts, pools, saunas, etc.

Beautiful room, there is a place to rest. The room is equipped with everything needed. Mega large parking and a charger for electric cars are a plus. Wonderful place to relax with family. Extremely nice, committed service staff who are willing to help in any situation. I am positively surprised by the quality of meals during dinner.

Great place, beautiful views and a perfect location for a weekend getaway.

We have been to your place 4 times and as always everything is a huge plus. Warm greetings to the nice lady who works at the hotel, drives a red Honda, and gave a lift to hitchhikers to the city 🤩. We will be happy to return to your place in a few months.🚀 The hotel is beautifully located - great view of the mountains. There is nothing to complain about regarding cleanliness. Great gastronomy. A large selection of cereal for milk. Such a breakfast is sufficient for children.

Fantastic location, quiet and peaceful near the trails. The only downside - a larger outdoor playground is needed for children.

If you are coming from far away, do not expect to enter the room earlier than 4:00 PM. If you book 2 rooms, you will get them but definitely not in the same building. You can wait outside the hotel for free. Terrible!

Everything's fine.

Great place to get away from the city. For a trip from Wrocław or Poznań, it's an ideal location. There's nothing to complain about regarding cleanliness. The rooms are very well equipped - there's everything you need. There was no disappointment when it comes to food. Everything fresh and tasty.

Very clean and pleasant. In the lobby, you can relax to live music. Great pools and spa. The location is ideal for a hotel of this standard. It is evident that the staff is experienced and very knowledgeable. Super approach to guests. There is a place to rest and to work, with fast internet and large parking available. I liked the variety. Everyone could find something for themselves.

Very rich breakfast offer. The room was very clean. The service was of a very high standard, trained, professional, and very tactful. Fantastic place, atmospheric, beautiful, and surrounded by mountains from all sides!

💯 The dinner buffet impressed me greatly, with a very large selection of dishes.

I recommend.

We will come back here 100%.

Very nice service. Clean and tidy. Delicious breakfast. We recommend.

Very good quality of products. Breakfasts and dinners are well prepared. Beautiful surroundings, lots of trees around and a magnificent view of the mountains from the windows. The sauna area is designed according to the art, large, diverse, and separated from the pool. The level of cleanliness deserves a high rating. Really nice and committed service, without any reservations.

Good organization of breakfasts, very large selection of products. Big applause. Beautifully located hotel, surrounded by forest and mountains. I had no problem finding a parking spot. Reception deserves a medal, check-in and check-out with a smile, the whole stay was nice and pleasant. Super equipped rooms, nice and quite large. Pleasant view from the terrace 🏔

The service is really nice and helpful. Every detail down to the last button.

Breakfasts and dinner meals are worth their price. A large selection, good quality products. I recommend. Excellent location for those looking for peace and quiet, surrounded by forest and mountains. The pool is a big plus, the spa zone by Dr. Irena Eris offers great treatments. The rooms are cozy, but very comfortable. A plus for an extremely comfortable bed and perfect cleanliness. The service is definitely a huge asset of this place, they take care of the guests at every step.

The staff is very competent, well-trained, and professional. Wonderful service. An ideal base for trips to Śnieżka, Okraj Pass, or Łomniczka - great facility.

I recommend this hotel. Very nice and helpful staff. Additionally, the rooms are beautiful, large, and functional. We also enjoyed a delicious grilled dinner. A plus is the possibility of parking in the underground garage. And of course, it's also worth mentioning the pool and sauna - a great place to relax after mountain walks. On the downside, the parking spaces are narrow, and the breakfast could be slightly improved. Overall, I recommend it - it's also worth visiting the restaurants in the nearby building.

It is clear that everything is new and well-maintained. The facility smells beautiful. Nice breakfast option. Tasty, healthy, and nutritious. The hotel is located in a secluded place, away from the hustle and bustle of the city and crowds of tourists. Very competent staff, knowledgeable and able to take care of the Guests. Large parking, there was no problem finding a spot.

Everywhere was clean. There's nothing to complain about in this regard. 😉 A wonderful place to relax with family. With a longer stay, the food does not get boring. There is a very large selection here. Pools, spa, saunas, bike rental, gym - everything you need is here! The service is really high quality, everyone is nice and polite.

Everyone - from the receptionists to the SPA staff, was smiling, polite, and very helpful. I was very surprised that during dinner you could eat a slice of bread with lard and a pickle. The room was great, very nice and comfortable, with a large shower in the bathroom. Everywhere was very clean. A wonderful, peaceful, and quiet place, close to nature. In the lobby, you can relax to live music. Great pools and spa.

We had the pleasure of being guests at the hotel with my wife and daughter before the long May weekend in 2024. A very positive trip. Large, spacious rooms with a direct view of Śnieżka. The chefs do a good job - a very wide selection of meals at breakfast. A huge room for children - you can take a moment to breathe. :) and of course, the wellness area deserves praise. Very calm, completely different from typical thermal baths. We felt good that we didn't have to constantly squeeze between other people. Very positive experiences.

The only downside is the speed of the internet could be a bit higher, but maybe it's a special treatment encouraging activities other than sitting in the rooms. :) 5/5

Clean and smells new! Bathroom with a comfortable shower, very pleasant. There was no disappointment when it comes to food. Everything fresh and tasty.

Absolutely beautiful accommodation away from the center of Karpacz and the Krkonoše National Park.

I really appreciate the location of the accommodation, the cleanliness of the room, and the staff. The stay was without any problems, breakfasts were continuously replenished even when fully booked, and we never experienced any shortages. The wellness area is also very nice, but I believe it may not be sufficiently large when fully occupied. One thing I would criticize is the strength of the jets in the whirlpools, which were very weak. The kitchen equipment in the apartments could also be a bit better.

Otherwise, the stay was very pleasant and we enjoyed it a lot.

We will definitely like to return and are looking forward to it.

Cleanliness gets a 5-plus rating. Extremely quiet and peaceful, with views of the mountains and the forest surrounding the hotel from the windows. A wide selection of breakfast options, from meat to vegan, all delicious. Everything is well organized, the staff informs about everything and knows well what is happening in the hotel. The balconies in the rooms are quite spacious.

As for a five-star hotel, I've been to better 3-star ones, I recommend Kotarz - in Brenna. As for the condition of the water in the pools, unfortunately, after the first visit, I was covered with so-called algae. It is a bacteria that thrives when there is not enough chemicals in the water, which is essential with such a large number of guests. As for the sauna, the temperature was not appropriate, both in the Finnish and the steam sauna there was no steam :( TEANSSWRL, the company I made a deal with, offered me breakfast and dinner, but upon arrival, it turned out differently that I only had breakfast. Honestly, I didn't even know we would be in an apartment 200 meters away from the main building, it was just quite troublesome to get there and back to the pool. In the family apartment, there was no bedding for children, which I had to report at least five times. Trash not taken out, no toilet paper. The only nice positive thing was a private sauna in the apartment ;)

The location of the hotel is undoubtedly its asset, as it is truly picturesque, and you can see Śnieżka from the windows. The staff is really reliable, the receptionists are diligent and very polite. Clean and tidy - that's how it should be everywhere! The sauna offer is great. Lots of options to choose from. A large selection of cheeses, cold cuts, hot and cold dishes, all tasty!

Beautiful place, perfect for relaxation. Good location. The breakfasts are really delicious and very rich. Animations for children and the possibility to use the pool and spa are an additional plus.