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Reviews about solarup.ca

grade:4.82

22Reviews

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Reviews about solarup.ca

4.82

22Reviews

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  • solarup.ca
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about 9 hours ago

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Zak Mohamed

tm-star

5.0

I am extremely satisfied with Solar Up Inc. The SOLAR panels and inverter installation they did ON my property in WASAGA Beach. Truly superb service, price and dedication!!!! Michael, Isaac, Moben are without a doubt... THE BEST OF THE REST!! A SPECIAL thanks to Michael Sepray for his help and patients guiding me through the application process.

Would I recommend or use their service again.... IN A HEART BEAT!!

about 16 hours ago

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viral shah

tm-star

5.0

I decided to go down the path of having my own Solar Panels to GoGreen and do my bit for environment. I enquired around for multiple solar companies for quotation. Based on my research, I ended up identifying Solarup to be the partners in this journey of going Solar. They were prompt in their response. Very competitive in the quotation and the best I could get with all the bells and whistles i was hoping to have. It tool a bot logn because of the other factors outside of their or mine control, but overall the experience to install this was seamless and very efficient. Thank you for the support in going Solar. Would highly recommend them for your journey in going Solar.

21 days ago

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V P

tm-star

5.0

I am thoroughly impressed with the outstanding service and expertise provided by Solarup! From the initial consultation to the installation and follow-up, their team ( michael,Isaac,Mobin,Jim)demonstrated professionalism, knowledge, and a genuine commitment to client satisfaction.

The solar panels have exceeded my expectations, generating clean energy and significantly reducing my electricity bills. The installation process was seamless, and the team ensured minimal disruption to my daily routine.

What sets Solarup apart is their dedication to excellence, attention to detail, and willingness to address any concerns. Their passion for sustainable energy solutions is evident in every aspect of their work.

If you're considering solar energy solutions, look no further than Solarup! Their exceptional service, top-quality products, and competitive pricing make them the ideal choice. I wholeheartedly recommend Solarup and look forward to enjoying the benefits of solar energy for years to come!

VP

6 months ago

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Jayanth Ramachandran

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5.0

After looking into almost every solar company in my area for my project, I found SolarUp to be the most transparent, very fair with the pricing and helpful throughout the journey.

The quality of products used was top notch and the best you can get in the market. I did a lot of research and could not find better alternatives. Surprisingly their quote was also the lowest compared to many others I found.

They completed a 9.72kW rooftop solar system with 24 panels for me in Oshawa, Ontario. The whole process was very smooth, and they were awesome people to work with. Their installation team ( Lead by Farzad ) was one of the best I have seen, very professional/humble/respectful and the installation was great.

I strongly recommend SolarUp for anyone considering a solar system.

Michael was very helpful all through the journey from day 1. He helped me answer the numerous questions I had all throughout. SolarUp team also guided me with the greener home grant & loan process right from the beginning. My loan from government came quick and covered my entire cost.

Overall a great experience with SolarUp! Kudos!

PS: Few photos from my install attached here

7 months ago

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Betty

tm-star

5.0

Spoke with Jim who greatly assisted with finding a technician to help get my Solar working again. The company that installed our Solar went out of business and our generator stopped working at the end of June. Jim gave me contacts and Ray J helped us find out that the generator was still under warranty with Solar Edge the manufacturer. It has been changed and our Solar is up an running now.

Thank you again Jim for taking the time to help me find the solution to our solar problem!

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Company comment

Thank you for taking the time to share your experience, Betty. We're delighted to hear that Jim and Ray J were able to assist you in resolving the issue with your solar system and generator. It's our priority to ensure our customers receive the best support possible, even in unique situations like yours. We're thrilled that your solar system is now up and running again. We appreciate your trust in us, please reach out to us if you need any other assistance.

8 months ago

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Joseph Tanel

tm-star

5.0

Tired of looking for the right solar installer? Look no further! SolarUp is awesome! They completed a 9kW rooftop solar system for me in Richmond Hill. The whole process was smooth, and they were great to work with. Their staff are kind, professional and the install is top notch! I am recommending them to everyone.

Taking part in the Greener Home Grant & Loan was also easy and should be considered. Helped me to cover the cost of solar, heat pump water heater and more.

The solar system is performing as expected and we anticipate producing 100% of our annual electricity needs.

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Company comment

Joseph, we're thrilled about your positive experience with SolarUp and the successful completion of your 9kW rooftop solar system in Richmond Hill. Your kind words about our staff and the installation quality are greatly appreciated. We're equally pleased that you found the Greener Home Grant & Loan program valuable for eco-friendly upgrades. It's fantastic to know that your solar system is meeting your expectations and set to cover 100% of your annual electricity needs. Your satisfaction and recommendations mean the world to us. We're here to support your sustainable energy journey. Thank you for choosing SolarUp!

8 months ago

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Gopal Polimetla

tm-star

5.0

I had a fantastic experience with SolarUp right from the beginning. Their competitive pricing, open communication, and the exceptional team, including Michael and Mobin (Electrician), made the whole process smooth. I'm grateful for their assistance in applying for government grants and loans. Thanks to SolarUp, I'm now generating my own power, and I couldn't be happier!

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Company comment

Gopal, we're delighted to hear about your fantastic experience with SolarUp! Thank you for choosing SolarUp to help you generate your own power with a solar panel system. If you ever need more support or have questions, feel free to reach out. Your satisfaction means a lot to us!

11 months ago

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Warren Mok

tm-star

5.0

I’m a Richmond Hill resident in Ontario. It took me about one year from signing the contract in end of April last year to getting the solar panel installed end of April this year to actually using the solar panels early May this year. I’m expecting to get the government grant of $5000.00 soon (takes 40 days), but I got the 10-years interest free loan of almost the full amount of the solar panels plus tax in early June this year. I will need to pay monthly to return the loan. Solarup was very professional in helping me apply for the loan and the grant, and they responded to my questions very quickly. I paid $480 plus tax for the Ontario 1st Assessment and $210 plus tax for the Ontario Final Assessment, which are not included in the loan. Solarup also offered to install an EV charger for me at an additional cost of $1450 plus tax, which is a good deal with the charger included. Up until now (end of June), I used the electricity from my solar panels without any problems just like before without the solar panels. My system size is 5.85 kW DC. There will still be a connection charge of $30+ monthly from Alectra Utilities because this is their minimum charge even if you don’t use electricity at all. In the summer, I expect to get more than enough electricity from my solar panels and the excess will go to the grid and I will get credits in return which will be used to exchange for electricity in the winter. This is better than getting money and paying income tax. Installing the solar panels will not only increase the price of my house, save money in the long run, but also save a lot of trees! I encourage you to ask Solarup to install solar panels for you.

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Company comment

Warren, we're thrilled to hear about your experience with SolarUp and your journey into solar power! We're glad we could assist you in applying for the Canada Greener Homes loan and grant, and that you found our team professional and responsive. It's fantastic that you're now benefiting from your solar panels generating your own power. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing SolarUp, and we appreciate your recommendation!

11 months ago

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Gary Piper

tm-star

5.0

Professional and polite, Great bunch of people to works with, I would not hesitate to suggest them!

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Company comment

Gary, thank you for your kind words! We're thrilled to hear that you found our team professional and helpful while installing on your 19.7 kW rooftop solar panel system in Erin, Ontario. It was a pleasure completing your solar project together.

12 months ago

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Richard Tunstall

tm-star

5.0

The Solarup crew went above and beyond to accommodate our dates for installation. They did an excellent job and their communication was great, always keeping us in the loop. Their price was very reasonable and when they had to spend extra to meet the municipality's safety requirements they did it for no charge. I would highly recommend them for a solar install.

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Company comment

Dear Richard, Thank you for taking the time to share your positive experience with SolarUp. Our team takes pride in delivering high-quality service and ensuring customer satisfaction. We are also glad that you found our pricing to be reasonable and appreciated our commitment to meeting the municipality's safety requirements at no additional cost. Your recommendation means a lot to us. Installing solar panels during the winter can present unique challenges, but we are happy to hear that our installation team was able to overcome them and provide you with a successful installation. Thank you for choosing SolarUp. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best regards, The SolarUp Team

about 1 year ago

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Rami Pascal

tm-star

5.0

We were initially looking for solar options for our roof for the long term savings in hydro it would provide in clean energy. We started by searching for solar installers in Ontario and spoke to a few companies to get quotes and idea. Immediately upon speaking to Michael we felt most comfortable with his expertise and approach along with the competitive price. We went ahead with solarup and used mitrex solar panels for the side of the house as it gives that shingles aesthetic look and standard panels for the roof since they're not as visible from the street. Michael and solarup helped with every step in getting permits, they handled all the material orders and installation in a timely manner and we're very happy with our choice and the final result.

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Company comment

Dear Rami, Thank you for sharing your positive experience with SolarUp. We're delighted to hear that you felt comfortable with our expertise and approach, along with our competitive pricing. At SolarUp, we understand the importance of aesthetics, and we're glad that you chose Mitrex solar panels for the side of your house to achieve the desired look. We're also pleased that our team assisted you throughout the entire process, including obtaining permits, handling material orders, and completing the installation in a timely manner. Customer satisfaction is our top priority, and we're thrilled that you're happy with your choice and the final result of your solar system installation. Thank you for choosing SolarUp as your solar installer. If you have any further questions or need assistance in the future, please feel free to reach out to us. Best regards, The SolarUp Team

over 1 year ago

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Vimal Nanthacumar

tm-star

5.0

Last year I got Solar Panels installed at my home in Ajax through SolarUp Inc. I dealt with Michael from the start to completion of the solar project. He is very knowledgeable and always available to answer all of my questions and explained everything in detail. He is very transparent in terms of project information from start to completion. Solarup took care of all the necessary coordination and permits from the city and the Electricity board. They also provided access to App to monitor power generation from the panels. Their electrician Mobin did an excellent job with the install and provided timely updates and answered all my questions in laymen terms. I will definitely recommend SolarUp Inc for solar system installations in Ajax.

over 1 year ago

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Naresh Patel

tm-star

5.0

I worked with Michael for the initial consultation and planning for our solar project. He is very knowledgeable and always available for all of our questions and explained everything in detail and very clearly. He is very transparent in terms of project information from start to commissioning.

Unfortunately, on account of capacity check our project was rejected by the local energy company and we were unable to move forward with our dream project. Our initial deposit was refunded the sam day without any delay.

Overall experience is very positive and highly recommend to others. Once again, thank you very much Michael!

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Company comment

Dear Naresh, thank you for sharing your experience. We were looking forward to completing your Solar System project together. We remain hopeful that your local Utility will expand its grid capacity in the near future, to allow more customers such as yourself to install a Solar Net Metered System. Wishing you all the very best in 2023!

over 1 year ago

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Debbie Roskosch

tm-star

5.0

I would totally recommend signing up with the Solar Up - they made the process very simple and even helped me access the Government subsidies available at the time . It has significantly reduced my monthly Hydro bills . With energy prices being so high across the globe having solar is definitely a win win opportunity . Thank you to Michael and his Solar Up Team !

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Company comment

Hello Debbie and Ernie! We appreciate you sharing your experience here for our future clients. Our motto is "Solar Made Easy", and despite existing challenges, we strive to make the process as simple as possible for our valued customers. We are happy to see you are enjoying your savings. Thank you both for the opportunity!

over 1 year ago

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Jamie

tm-star

5.0

I was very pleased with the work that Michael and team did installing my panels. Solar Up seemed to be a newer company with few online reveiws, so it was hard to tell what kind of work they would deliver. After meeting online with Michael, he seemed so knowledgable and genuine. We decided to go ahead with SolarUp. The process of installing solar panels can be long, and sometimes complicated. Michael and SolarUp always helped when I needed it. I was extremely impressed how quickly and effectively they solved problems and returned my emails. Awesome customer service, professionial outfit all the way. The work was just completed - my first hydro bill was $20.

Jamie Hofman

Waterloo, On.

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Company comment

Thank you Jamie for sharing your experience online. We are thrilled you are happy with the upgrade of your main panel to 200 AMPS plus the installation of your solar system. As you mentioned our company is new, but as you are aware our team has many years of experience in the Solar industry both in Canada and the United States, as reflected in the high quality of our work. Our ultimate goal is to make the solar process easy, accessible and affordable for all Canadians. We value your trust in us and very much appreciate your business. Looking forward to helping your family, friends and colleagues in the near future. Enjoy your savings!

over 1 year ago

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Muzaffar Malik

tm-star

5.0

I search a lot before starting my Solar Project with SolarUp. First of all SolarUp will give you best price without the gimmick of promotions etc. The Technician (Mobeen) who installed my panels was very profession and knowledgeable.

Michael was very patient with me all along the way, answering each question of mine even during off hours and weekend.

I am going to post my project pictures as a proof as now a days only reviews mean nothing.

If anyhow want to see my project before making decision. Feel free to contact Micheal.

I will give SolarUp five stars.

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Company comment

Thank you Muzaffar for the glowing review. Here at SolarUp we see our clients as long-term partners and we look forward to working with you in the future. We're very happy that the solar system installation went smooth and that you're happy with the process taken. We appreciate your feedback!

over 1 year ago

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Masuma Jaffer

tm-star

5.0

SolarUp was very professional and we felt like family. We went on a number of websites and SolarUp responded in a timely manner. The installation team both Kyle who installed the solar panel installation and Mobin who completed the electrical were amazing. And the installation was done in a timely manner. We would recommend this team to anyone wishing to install a.solar system. We are very happy we chose SolarUp, the panels look amazing from our bedroom. We wish SolarUp all the success!!!

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Company comment

Thank you Masuma! It was such a pleasure working with the Jaffer family and getting to know you guys. We appreciate the feedback for Kyle and the whole solar system installation team. Thank you again. We appreciate you!

over 1 year ago

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Rudy Fernandes

tm-star

1.0

Incompetent, UnProfessional, Untrustworthy

Overall, a painful, stressful experience. It started off well, with a quick response to my enquiry, immediately followed by a good quote and a sensible design. Unfortunately, from there, things started going downhill.

Day 8. Drone measurements done.

Day 17. Final design received; some puzzling items but, what the heck, surely they know what they are doing. 50% due. I paid.

Day 40. With no word on approvals, I am getting nervous. I ask for approvals. SolarUp: Sorry, but the drone used to measure the roof size coughed up numbers that were incorrect; could we have your numbers? (These are numbers I'd personally estimated from ground level.) So on what basis had the design been finalized? Sheesh!

Day 75. Installation due to start on day 110. With still no news on approvals, I had to use multiple communications to get a response. SolarUp: Sorry, but the structural engineer needs further information. Could I take images of the attic? What are these guys up to! Anyway, images sent.

A pattern had formed: nothing appeared to be happening unless I called.

Day 90. More communication initiated by me: have approvals been received? SolarUp's response: Blah, blah, blah; but don't worry, installation will be on time.

Day 120. The due date has arrived; installers should be busy on site, but there's no sign of them and, of course, SolarUp is silent as a tomb. Again, I need to make multiple communications to get a response. Finally, the Sales Manager calls: there's a delay. How much of a delay? Oh, one, maybe two months. What! Can you provide a firm date? No! But we can give you your money back. No, we will not refund you for the prerequisite pre-installation audit (That's $500 down the drain).

I thought about the refund offer for about a minute, during which scenes of dealing with SolarUp for maintenance woes in the coming decades flashed through my mind, then decided that, no, this outfit can't be trusted. The best way was out.

[In retrospect, my suspicion is that my contract was one of the first few SolarUp secured -- a fairly aggressive one. A few weeks later, when the government came up with the 10K interest-free loan, SolarUp was able to aquire more favorable contracts. The saga I went through was, I believe, their way of wiggling out of my less profitable contract. That's untrustworthy!]

SolarUp gives all indications of a fly-by-night startup that cannot be relied upon when the going gets just a trifle tough. IMHO, they are incompetent, unprofessional and untrustworthy.

By all means sign up with SolarUp; just make sure to read/fix the fine print (which gives SolarUp carte blanche to finish the project WHENEVER IT SUITS THEM while hanging on to 50% of the contract value). And... be prepared for interesting times.

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Company comment

Updated SolarUp Response (June 5, 2023) Dear Rudy, We sincerely hope you are doing well. We have taken note of your comments as part of our ongoing effort to improve our processes and services. At SolarUp, our ultimate goal is to ensure the happiness of our clients through prompt and exceptional customer service. We truly value the feedback from our customers, and thanks to their trust, we have experienced significant growth as one of Canada's fastest-growing solar companies in 2023. However, we would like to clarify inaccuracies in your comments, here are a few examples: You mentioned waiting 110 days and again 120 days for the installation of your solar system, but in reality, you requested to halt the project on September 12th 2023, which was 95 days after selecting SolarUp for your 5.0 kW DC Solar System on June 6th, 2022. Following the successful "Capacity Check" approval with your local utility, we informed you of this positive development and provided you with an outline of the next steps. After we collected your first payment, we also recognized your impatience and distress. As a gesture of goodwill, our management proposed refunding your $500 security deposit and your first 50% payment of $6,979.74. Furthermore, we offered you the option to proceed with the project and invoice you for the full payment only after the installation was complete. However, after receiving the refund on September 15, 2022, you decided not to proceed any further, exactly during the same month we had planned to do your installation. In our documentation, it was clearly stated that work would commence upon accessing the roof and installing components such as panels, racking, and electrical wiring. The approximate start and completion dates could vary depending on factors such as component availability, delivery, and necessary permits and approvals from the City and/or the Utility. Regarding the audit cost of $500, our documents explicitly mentioned that the system price does not include the cost of the audit. SolarUp is committed to treating all customers fairly and upholding high standards of professionalism within the industry. While the majority of our installations are successfully completed within the projected timeline, unforeseen delays can occasionally arise, and we make it a priority to promptly communicate these to our customers. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We wish you the best in all your future projects. The SolarUp Team
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This review was in mediation process, however, the Customer did not read the message from the company within the prescribed time.

over 1 year ago

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Todd Beaudoin

tm-star

5.0

Michael was very helpful in walking me through the process of getting my solar project approved and installed. Kyle and Erlin did a great job on installing the panel on my roof. Everyone at SolarUp made the process easy. Great staff.

over 1 year ago

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Ajay Bansal

tm-star

5.0

I recently got solar system installed at my residence through SolarUp Inc. It was a fantastic experience throughout the process. Both Michael and Mobin are extremely competent and professional in dealing, provided on time updates and completed the work as per agreed schedule. They were always available through phone calls and emails for any queries. I will definitely recommend SolarUp Inc for solar system installations in Ontario.

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Company comment

Thank Ajay for the great review and kind words for Michael and Mobin who are without a doubt some of the best solar installation professionals in Ontario. We appreciate your business and look forward to supporting your solar system installation for years to come.

over 1 year ago

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Manant Vaidya

tm-star

5.0

We had the solar panels installation done through SolarUp. Overall experience had been great. SolarUp Team was always available to answer my questions and had been always accommodating. I would recommend SolarUp to my friends and family.

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Company comment

Thank you Manant for the great review. SolarUp's slogan is: Solar Made Easy but we work hard to make sure your solar system installation is done the best way possible. We appreciate your support!

almost 2 years ago

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Srinivas Kathula

tm-star

5.0

Solarup... Solar installer in Ontario...Excellent Team..( Michael, Issac, Mobin, Kyle ), project executed very well, clean work as per code(ESA & City ) .... we have installed 11.7 kw system this year July 2022, up and running ...... keep up the good work and all the best for future projects !!!

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Company comment

Sri, thank you very much for sharing your experience here with everyone! It was a pleasure working together on your solar system design and installation process from start to finish. Looking forward in also helping the referrals you have given us, to go solar just like yourself, and start saving. We value your business, and we sincerely appreciate your confidence in our rapidly growing company