On the last day of our stay, there was a power outage. The property does not have alternative power supply. With the voltage drop, there was also no heating.

Very nice staff who tried to resolve the situation. The location of the property is very picturesque. Unfortunately, it is less convenient for tourists with their own vehicle because information about public transport is minimal (only information about the carrier's website).

A beautiful hotel with a beautiful view. But that was the only positive thing.

The welcome at the reception was anything but nice. Without smiling, just following the motto quickly quickly and leave me alone.

Room service was catastrophic. The first day was still okay, on the second day only the bathroom towels were thrown on the bed (bed not made), also the dishes from 2 days ago were still there as they were, even though every time we hung signs asking for cleaning. After complaining at the reception, the lady asked me if I wanted a special cleaning?? My answer was please just clean the room normally as it should be done.

Only after a nice conversation with Bartek did everything work out. Bartek, the rest of the staff should learn from you how to deal with guests. Unfortunately, the beds were also super uncomfortable and the mattresses were sagging.

The walls are very thin, you can hear everything from the neighbors.

Dinner was only until 7 pm. Unfortunately, it didn't taste good. Less variety and tasteless (you could eat better at a canteen). The service at dinner was also not good. It wouldn't hurt if the staff asked the guests if they might want some wine.

In comparison, breakfast was very good but 2 working coffee machines are simply not enough for the number of guests.

Unfortunately, Lake Hill did not live up to expectations when it comes to outages and lack of power from 4 am to 4:45 pm.

The staff takes care of the comfort of the guests. Everyone is very nice.

Lots of space to work in the apartment.

Great location - excellent starting point! The area around the apartments is doing a great job, it is the perfect place to relax. Cleanliness is a solid 5. The hotel staff is very nice and professional.

The best located apartment in the Karkonosze Mountains. It really makes an impression. Cleanliness at the highest level, standard of a 5-star hotel. The breakfasts were so delicious that we didn't feel like preparing our own 😅 Staff is top-notch. You can really relax here in an intimate and cozy atmosphere. Very nicely finished sauna and pool area. Everything makes a person relax.

Big plus for great breakfasts. A large variety of fruits to choose from. The apartment is spacious and clean. The only downside is the small fridge, more typical for a hotel room than an apartment. A successful stay, we will come back again.

Very nice and professional hotel service. The rooms look amazing. The location is great - less than 3 hours away, making it ideal for a weekend getaway. Very good breakfast and dinner. A wide selection, everyone will find something for themselves. Very pleasant saunas and Spa.

Shaving is a plus. However, the gastronomic zone is already too small and leaves much to be desired. The ladies working there seem to be doing a bit more than they can handle - because they are irritated, to put it mildly. Very nice location. The SPA zone is also a plus.

All the employees are very nice, willing to help and very open. There is nothing to complain about in terms of cleanliness. Very interesting location, great views and literally an hour's drive from Wałbrzych. Great bar in the hotel, with a beautiful view of the surroundings. A place created for relaxation. Delicious food, tastes even better than it looks!

Everywhere very clean and pleasant. You can see that the staff is very attentive. Very good breakfasts. High-quality products, so you can eat healthily and nutritiously. Wonderful service, everyone is nice and smiling. It's great that you can use the hotel zone. Their lobby is beautiful. There are many places for hiking in the area. It's a great starting point.

Ideal location - very good starting point in Lower Silesia. It is very quiet and intimate here. Very nice people work here. A great choice for breakfast is the buffet! I recommend adding this option to your stay. The restaurant is very clean. It looks amazing. Large parking lot, nice terrace, and great recreational area! An outdoor pool is a plus.

Everywhere very clean and pleasant. It is visible that the staff is making a great effort. The food is great, large quantity, delicious, fresh, and diverse! The location is in an amazing area, beautiful views and far from tourist crowds. The SPA is a big plus, nice indoor and outdoor pool and great saunas. The staff is top-notch. Very professional and caring for the guest's comfort.

I give cleanliness maximum points. I have no objections to it. Delicious food. It's worth paying extra for dinner. Amazing location in the Krkonoše Mountains. Peace and quiet. The view from the bed is brilliant. You can relax wonderfully here. All the staff are very nice, willing to help, and open.

Delicious food and a wide selection of cocktails at the bar. Everything looks very aesthetically pleasing! Professionals work here who know their stuff and know how to take care of guests. On the hotel grounds, you can use the gym, spa, sauna, or pool. 🏋️‍♂️ The apartment is located right by the forest, beautifully situated, the view from the balcony is breathtaking! Cleanliness is a definite 5.

Smiling staff, very friendly. Very comfortable hotel - elevator, pools, saunas, large parking lot, and beautiful terrace! Cleanliness at the highest level, standard of a 5-star hotel. Great food. Very rich buffet, excellent quality. Delicious drinks and good wine. The surroundings are beautiful, an ideal place for walks.

Staff top-notch. Time well spent. The location is spot on. Very tasty breakfast. Wide selection, everyone will find something for themselves.

Everything is in perfect order. Rooms are big, food is varied, just one thing - for such a big hotel plus apartments, the wellness area is small, there is hardly a chance to get into the hot tub in the evening, neither outside nor inside 🙁

The possibility of bringing a dog is a big plus.

There is nothing to criticize. It is very clean. The room design added a sense of calm to the whole environment. Everything tastefully furnished. Breakfast is served at ideal hours, very tasty food and a great selection in the restaurant. First-class staff.

A very pleasant place, well-maintained. The hotel surroundings are calm and quiet, ideal for relaxation, even though Karpacz is close by. There was no problem with parking, they also have chargers for electric cars. Tasty and varied breakfast. Great selection at the bar and a large choice of wines. The staff is top-notch, I have nothing to complain about.

I felt fine. The service deserves praise. Carefully prepared breakfast, truly delicious. Beautiful place. The rooms are clean and very spacious. Greatly located hotel, very close to the forest and nice hiking trails. The bed is very comfortable, bedding ideal. I slept like never before!

Everything absolutely amazing, we will definitely visit again.

Accommodation and food excellent, but disappointment with the Spa - small capacity for such a large resort. Small sauna, insufficiently heated, we didn't even get to the hot tub 😢

The receptionist upon arrival was not pleasant at all. I give the highest score for cleanliness. I have no objections to it. The towels and bathrobes are very soft. Very large room. Bright and spacious. Well-equipped gym is also a plus. A wonderful place to clear your head, it is calm and peaceful. A wide selection of food for breakfast. Very tasty coffee and excellent drinks at the bar!

Perfect cleanliness and very nice apartments! Everything fits together perfectly. The service is fully professional. They care for the guests, but do not impose themselves. Absolutely exceptional location - beautiful, quiet, and peaceful. In the hotel area, you can use the spa, saunas, or pool. We ate at the hotel - the breakfast is delicious and hearty. A very wide selection of dishes. We will definitely come back.

Nearby is Karpacz. Perfect location for a spring getaway! Located in a wonderful area, beautiful views and away from the tourist crowds. The staff deserves a medal :) Very nice and polite people. The sauna and pool area is praiseworthy. Reading a book outdoors is my dream. Great that they put sun loungers next to the property. The breakfast selection is huge, delicious and very diverse options. A place where you can only think about resting. Everything is perfect down to the last detail. This is our first and definitely not our last stay here :) This property has one advantage - NO FAULTS 😁 thank you for a wonderful stay and we highly recommend it with all our ♥️

The room has everything you need, a workspace, toiletries, towels. Comfortable resting places with beautiful views. Great spa area and pools. The staff performs well in every situation. You can count on the reception's help when needed.

I am excited about the location. Beautiful nature. Great place, very clean and pleasant. Very light and varied breakfasts. Huge selection of options. Very nice and professional hotel service. The SPA is a big plus, nice outdoor and indoor pool and great saunas. The only problem is the lack of bracelets for lockers in the pool changing rooms.

Breakfast and dinner are excellent. Plus for a wide selection of salads.

Very good breakfasts, great choice of meals. The apartment is very spacious. The service is also a big plus. I recommend! 😊

Clean, pleasant, and fragrant interiors. Excellent breakfast, really rich and delicious. Large selection and excellent quality. The spa area is a big plus. Beautiful rooms, great environment, professional staff. A great place for relaxation, easy access, and beautiful mountain views! Nice and courteous people work here.

Amazing hotel, friendly and accommodating staff, excellent breakfast. Everything as shown in the photos. I recommend it!

Great base for trips to the Karkonosze Mountains with beautiful views. An investment where every detail has been taken care of. Cozy, spacious apartments. A great place for relaxation for couples and families. Spa, pools, sauna, jacuzzi, large gym, children's club, game room. Rich continental breakfasts, delicious gourmet dishes in the restaurant. And most importantly, great, smiling and helpful customer service.

Breakfasts prepared with great care. Huge selection. Plus for the year-round outdoor pool and jacuzzi. Wonderful location to reset, peace and quiet.

It was really clean. In this respect, the apartments did not differ from the hotel part. The staff is really top-notch. They anticipate needs and are very helpful. The pool is very pleasant, but the biggest surprise is the view from it 😮 It's worth taking the option with breakfast, because it's delicious! Everything is fresh and there is a really wide selection. The apartment is located in a great place, with beautiful views.

Apartment in a great location, on a hill, which provides great views from the windows. Very nice lady at the reception. A wide selection of food during breakfast. You can feel at home. Large parking lot, beautiful balcony, and a great area in front of the apartments! Plus for the outdoor pool. The room is great, very nice and comfortable, with a spacious shower in the bathroom.

Amazing rooms - clean and fragrant. Great staff, reception service is very helpful. Lake Hill is an amazing place, unique of its kind. The best hotel in the Giant Mountains. Very good breakfast and dinner. A wide selection, everyone will find something for themselves. Very nicely furnished sauna and pool area. All of this will calm a person down.

It's really clean, very nice service. Pizzeria on site, fast and tasty. And beautiful surroundings!

Very clean, everything is buttoned up to the last button in every place. Pools, Spa, saunas, bike rental, gym - there is everything you need here! A wide selection for breakfast. It's nice that they also serve cakes 🧁 Super view of Śnieżka. Perfect apartment for a weekend away from the crowds. The staff is smiling. They are happy to help and advise.

Lots of vegetables in the breakfast option. Plus for sweets in the form of cake or donuts. Smiling staff, very friendly. The views are simply fabulous! Beautiful place - location just perfect. Wonderful place to relax. Balcony with a view of the mountains brings total chill. Apartments clean and smelling of freshness, just like the whole property.

The food at the restaurant with a WOW effect! I have never had a better hotel breakfast. A wonderful place to relax, a wonderful SPA zone. Very pleasant place, well maintained. Thanks to such courteous staff, you want to come back. The location of the apartments offers a beautiful view of the Karkonosze Mountains, and the sunsets here are beautiful!

Controversial parking in front of the apartments, pleasant pool, great terrace and saunas. Spa at its best.

Clean, pleasant, and fragrant interiors. The location is perfect for being close to nature. Nearby is also Chojnik Castle. Very nice service. Delicious buffet breakfast at the hotel. It's worth taking advantage of such an opportunity. Plenty of space to relax and work in common areas. Great gym.

There is nothing to complain about. It is very clean. Perfect location for relaxation. The views are even more impressive in person. Super spa facilities! In addition, saunas, pool, game room - amazing! It's very nice to see smiling and satisfied staff. Food is top-notch. Breakfast is simply great, buffet full of various delicious treats!

Large windows in the room are doing a great job, first-class views. Very nice staff, hassle-free, smiling and helpful. Wonderful place, very clean and pleasant. Everything prepared perfectly. Very tasty. Super! The apartments are located in a beautiful place. Wonderful view of the lake. The staff is top-notch. Very professional and caring for the Guest's comfort. I have nothing to complain about - cleanliness is at the highest level.

I have no comments on cleanliness. Everything as it should be ✨ A place where you can only think about rest. Everything is perfect. The service makes you feel truly special. SPA is a big plus, nice outdoor and indoor pools, and great saunas. They have great breakfasts, a lot of options in the buffet - definitely worth trying. Beautiful property. Located in a quiet and peaceful place, away from people.

I met with a nice service. Cool attractions for children. Very pleasant saunas and spa. Gastronomy is a strong asset of this facility. It's good that as a guest of the apartments I could use it. Very clean and aesthetic interiors. In close proximity to Karpacz, but there are no crowds here.

I will try to be brief and to the point. Room - we had a great apartment. Two rooms with a kitchenette. Everything clean, nicely decorated and equipped. The hotel has a wellness area with a pool, sauna, and gym. Nice time from 8-10 pm just for adults. You can relax. The staff is ⭐Very helpful, smiling, and helpful. The location is simply fantastic. You just need to have a car available. About 20 km to Szklarska, about 20 km to Karpacz. 7 km to Chojnik. There is a high probability that I will return there. I highly recommend it, although it is not cheap.

We ate at the hotel and we can wholeheartedly recommend this option. A wide selection of choices. The kitchen is equipped, so you can easily prepare a meal. The lady at the reception was very nice. The bathroom was cleaned perfectly. Everywhere clean and pleasant. The location is a big plus. The mountain views are amazing.

Very small pool. No information that the pool is located in another building that you have to cross the road to get to.

The apartment is very clean and spacious. The beds in the bedroom are comfortable. However, sleeping on the sofa in the living room is a tragedy. The sofa is hard, uncomfortable, and difficult to unfold, which significantly reduces the comfort of stay. The bedding is clean and soft. A wide selection of breakfast options. Correct food in the restaurant and pizzeria. Well-equipped bar. The staff is not overwhelming, but nice and very helpful. The wellness area is great. Great outdoor and indoor pools and saunas. The gym is small, but has everything you need. There is only one console in the game room. A bit scarce for so many children. Board games available at the reception with the option to borrow to the room. Beautiful view from the terrace of the lake and mountains. Quiet and peaceful area. Plenty of space to relax and rest. We will be back!

The restaurant is very clean. It looks amazing. Great apartment, close to the forest. Perfect location for hiking. The staff did a great job during my stay.

The dishes at the restaurant are very tasty. Great location and interesting attractions such as a pool, jacuzzi, sauna, etc. Unfortunately, it's a pity that there is no washing machine, clothes dryer, and iron in the equipment, which complicates longer stays.

Silence, peace, and nature all around. That's how you can relax. The pool is okay, but in my opinion, there are too few changing rooms because when there were a lot of people at the pool, unfortunately, there weren't enough lockers. Unfortunately, not every locker can be closed with a watch. The meals served in the restaurant are good. Every day for 5 days, you could eat something different. Besides that, the staff is helpful. Polite and tactful service. Wonderful, very clean, and pleasant interiors in the rooms and common areas. The only downside is that there is no broom in the apartment for a longer stay to sweep up any dust. Great view of Śnieżka. An ideal apartment for a weekend away from the crowds.

Everything was great. Beautiful environment, clean. The only thing I would criticize is the missing towels in the wellness center.

Great staff. The reception service is very helpful. Everything you need is available - hairdryer and cosmetic products. The rooms look amazing and are sparkling clean. You can see Sněžka from the balcony, there is a forest nearby - the location is literally like in a fairytale! It's worth taking the option with breakfast, as it is incredibly delicious!

Super apartment, room nice and big, very clean, including kitchenette, kettle and refrigerator. Spacious bathroom with enough towels. Loving gift for the four-legged friends, our German Shepherd was even allowed to move freely throughout the area. Furthermore, there are many hiking opportunities. The breakfast was excellent, there was something for everyone. The spa area is great, with two large indoor and outdoor pools for swimming, a children's area, four whirlpools, and a sauna. Program for children and adults. Very central, everything is quickly accessible. 100% recommendation.

Wonderful place to relax, wonderful SPA area. Excellent breakfast, really rich and delicious. Huge selection and excellent quality of ingredients. Wonderful location, 10 minutes from Karpacz. The service is definitely a strong point of this place, very nice and helpful. The apartments smell new, they are clean, cozy, and surprisingly bright. The staff is excellent. You can really relax here in a intimate atmosphere. A wide selection of salads for breakfast, you can have a light and healthy breakfast 😉 The area around the apartments is well maintained, it is a perfect place to relax. Right behind the apartments is one of the historical sites - Prince Henry's Castle. The room and all public areas are perfectly cleaned. It is cozy and very comfortable.

The staff is qualified and really helpful. ❤️ It's really clean and pleasant here. The apartments are really spacious. There is a place to relax and work. The apartment is in a great location, on a hill, which provides great views from the windows.

Beautiful surroundings, incredible view of the Krkonoše-Sněžka. Wonderful apartments.

Breakfast options are very extensive. Everyone will find something delicious. Very clean place, perfect for relaxation. The service is a big advantage of this hotel.

The staff is very tactful, not imposing, but willing to help. Wonderful facility in a quiet, peaceful area, away from the hustle and bustle of the city.

Clean and tidy. Delicious breakfasts, the restaurant and bar are amazing. The staff is friendly towards guests. Massages at the Spa are very professional and relaxing, especially body treatments. The room was perfectly prepared for our arrival. It is easy to prepare a healthy meal during breakfast. A very wide selection.

Great apartments - clean and fragrant. The outdoor sauna is really impressive. Great outdoor pool and jacuzzi. Very professional service and great atmosphere. Pleasant, cozy, and intimate. Great view of Śnieżka. An ideal apartment near Karpacz. You can take care of balanced meals here. They focus on healthy and delicious cuisine. I recommend it!

To the center of Karpacz literally a few minutes by car. Great that the hotel has an outdoor swimming pool all year round. It creates a nice atmosphere. As for the food, I can confidently recommend buying meals at the hotel because they are delicious! Very clean. Mega professional service.

The staff is very tactful, not imposing and very helpful. They have a great restaurant with a very interesting menu, and the breakfasts are very diverse. There is fresh bread during meals. You can easily have a full meal.

I like this location. The views and walking trails are a big plus. It's very quiet and intimate here. The people working here are very nice. Everywhere is very clean and pleasant. You can see that the staff is making a great effort. The breakfasts are fantastic, the coffee is very good, and there are delicious sweets to go with it.

The hotel staff is very friendly and professional. Beautiful hotel lobby where you can relax peacefully. Terrace with a stunning view! Everything is spotless and tidy! The gastronomy is a very strong point of this establishment. A great option for a winter getaway. The location is brilliant in every aspect.

Cool attractions for children. Very nice saunas and spa.

All employees are very nice, willing to help and very open. Comfortable resting places with beautiful views. Great spa area and pools. Pleasant apartments, lots of space, everything clean and fragrant. Wonderful, peaceful and quiet place in the heart of nature. A wide selection of food for breakfast. You can feel at home.

From the apartment we had a view of Śnieżka, it looks great. The swimming pool is of a decent size. It's nice that there is also a shallow area for children. Tasty and healthy. The breakfasts are unbeatable. A wide selection of various salads.

I recommend

The outdoor sauna is really impressive. Great outdoor pool and jacuzzi.

Beautiful environment 🤍

Shared bathroom clean and well-maintained. Rooms perfectly cleaned. Very clean. Very convenient access to the hotel. The sauna and pool area are commendable. Everything prepared perfectly. Very tasty. Great! The staff is fully professional. They take care of the guests, but do not impose themselves.

Not far from Karpacz, Jelenia Góra and Szklarska Poręba. Perfect for a trip with children. Swimming pool, saunas and jacuzzi. Delicious breakfasts!

Personnel stands out with high culture. Everyone will find something for themselves. Products of really good quality. Pride!

The apartments smell of freshness, they are clean, cozy, and surprisingly bright.

Clean and smelling like new apartments, just like the whole property. The breakfast buffet is very rich, dinner is great, the restaurant is also delicious! I am delighted with the location. Beautiful nature. The pool is of a decent size. It's great that there is also a children's pool. Excellent service!

Large and high bed, complete comfort. Everything necessary is in the room.

The hotel has a restaurant and a play area for children and a game room. Outside there are not many interesting things.

Tasty and healthy. A large amount of vegetables and fruits for breakfast. I am positively surprised. I like this location. Beautiful views and walking trails are a big plus. The staff is excellent. Had a great time. Very clean, everything is perfect in every place. All necessary things are provided, and pool towels are given at the reception.

The temperature in the apartment was perfect, but you can always adjust it to your needs. The staff is not overwhelming. Very clean facility. The rooms are very bright. Plus for the year-round outdoor pool and jacuzzi.

It is worth taking the option with breakfast at the hotel because it is delicious. I have no comments about cleanliness. Everything is as it should be ✨ Great pool with warm water outside. A great thing for winter evenings. You can reach the center of Karpacz in 10 minutes, a nice place for a walk as well. The staff takes care of the comfort of the guests. Everyone is very nice.

Wonderfully equipped apartments, beautiful decor, in harmony with nature. ❤️ The area of the apartments is peaceful and quiet, perfect for relaxation, even though Karpacz is nearby. Great breakfasts, delicious bread, good quality cold cuts and a wide selection. On the hotel grounds, you can use the gym, spa, sauna, or swimming pool. 🏋️‍♂️ Very friendly service.

We are satisfied, there were a few mishaps but I have already described them in detail.

Clean and tidy. Wonderful thing with an outdoor pool in the hotel, which is open all year round. Breakfast prepared with great care. Huge selection. Very helpful staff. Great view of the mountains. Perfect apartment in the vicinity of Karpacz.

You can easily prepare a healthy meal for yourself during breakfast. Very large selection. The apartment is located in a beautiful place, with picturesque views. Clean, tidy and pleasant. Super spa facilities! In addition, saunas, swimming pool, game room - awesome! The staff is nice and helpful.

I felt comfortable. The service deserves praise. Elevator, pools, saunas, large parking lot, and beautiful terrace! Absolutely exceptional location - beautiful, quiet, and peaceful. I am positively surprised by the quality of food at breakfasts and dinners 😉 Very discreet and helpful service. I am satisfied with the level of cleanliness.

Great location in a peaceful area of Karpacz. The service at the restaurant and bar is top-notch. The staff here are the best in their field. There is a wide selection of food during breakfast. You can feel at home here. The level of cleanliness is like a 5-star hotel. There is plenty of open space and everything you need for relaxation.

Everything is kept in impeccable order. Very pleasant and fragrant. Really good breakfasts with various options and delicious bread. Thanks to such courteous staff, it's a pleasure to come back. The apartment is in a great location, on a hill, which provides great views from the windows. There are plenty of options for spending free time in the hotel and in the surrounding area.

Wonderful place to relax, wonderful SPA zone.

The staff deserves praise. Good breakfast. Clean rooms. The capacity of the wellness area is not sufficient, the saunas and hot tubs were often full. I would appreciate bathrobes provided free of charge during the stay. Great location, beautiful views.

Everything perfectly finished and buttoned up. The Finnish sauna outside does a great job - especially in winter. Very high level of service. About 10 minutes to Karpacz. It's very quiet and peaceful here. Wonderful place! We went to the hotel for breakfast, delicious and with a wide selection.

Everyone will find something for themselves. Products of really good quality. Pride! The pool is just right, there is also a room for children, a game room, and a spa area. Clean and tidy. Very nice facility.

Beautiful apartment, you don't even want to leave. Very clean. The outdoor sauna does a great job, especially in winter. The room is bright and very spacious. It's great that they accept pets. The staff is very helpful. The hotel breakfast is delicious and filling, with a wide selection of dishes. It's worth adding to your stay. The view of the mountains is superb. An ideal apartment in the vicinity of Karpacz.

Good location. Very good breakfasts. Clean spacious rooms. Poor pool area (too small pool for the number of guests, lack of available lockers, 1 hairdryer that overheats after 10 seconds 🥴) Everything else is okay.

The location is great. Beautiful views from the window. Ample parking in front of the apartments, pleasant pool, great terrace and saunas. Spa is top-notch. The staff is top-notch. Very professional and attentive to guest comfort. The breakfast options at the hotel are very extensive. Wonderful place. The apartments are clean and very spacious.