👍️Good👍️
Reviews about lakehill.pl/de
grade:4.47
4 939Reviews
Das Lake Hill Resort & SPA ist ein modernes Vier-Sterne-Hotel, das einzigartige Architektur und stilvolles Interieur kombiniert. Höchste Ausstattungsstandards ermöglichen unseren Gästen einen komfortablen Aufenthalt. Perfekt für einen längeren Aufenthalt und Wochenendtrips ins SPA und in die Berge. Eine reichhaltige Infrastruktur und große Räumlichkeiten werden sowohl Ruhe- und Erholungssuchende als auch Geschäftsreisende zufriedenstellen. Das Hotel wurde für sein Design, SPA und auch als interessanter Ort für Geschäftstreffen ausgezeichnet.
12 weeks ago
Last week
Reviews about lakehill.pl/de
4.47
4 939Reviews
12 weeks ago
Last week
Das Lake Hill Resort & SPA ist ein modernes Vier-Sterne-Hotel, das einzigartige Architektur und stilvolles Interieur kombiniert. Höchste Ausstattungsstandards ermöglichen unseren Gästen einen komfortablen Aufenthalt. Perfekt für einen längeren Aufenthalt und Wochenendtrips ins SPA und in die Berge. Eine reichhaltige Infrastruktur und große Räumlichkeiten werden sowohl Ruhe- und Erholungssuchende als auch Geschäftsreisende zufriedenstellen. Das Hotel wurde für sein Design, SPA und auch als interessanter Ort für Geschäftstreffen ausgezeichnet.
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Tyrolska 2G
58-564Sosnówka
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2 days ago
Sanghun
5.0
5 days ago
Lukas
2.0
Unfortunately we were very disappointed by the hotel. The beds were not made, garbage was not taken. Towels were frayed. At times we had no water for showering and warm water only after 2-3 minutes. The room was nice in itself, only you could clearly see cracks in the wall and stains on the sofa.
The spa area is directly adjacent to the restaurant and is not visually separated. Infusions were only available for an extra charge. Relaxing is different.
Breakfast was ok. Positive are the free charging options and the wonderful view over the lake.
Company comment
5 days ago
Ludwig
4.0
Unfortunately, the beds and the sofa for the extra bed are very uncomfortable. There were four of us in one room, but there were only two chairs at the table. There are generally few storage options in the room and if you already have a sink and refrigerator in the room, then some crockery and cutlery would not be wrong.
Otherwise, the spa area is great and very appealing. The food is good and sufficient, but a little more variety is certainly desirable.
Company comment
6 days ago
Mandy
2.0
Pool too small, only a few sunbeds available.
2 saunas that are not separated from the bathing area - guests use them in swimwear, then without a towel.
For me as a sauna-goer, this is an absolute no-go.
The indoor sauna is also not completely closed - there is a gap above the glass door.
We had half-board food nothing special, reminds us of a canteen. At HB, dinner is offered from 4-7 p.m. What kind of times are these???
Cocktails overpriced and staff seems uncertain.
Parking spaces are not sufficient for guests and are also very narrow.
We were disappointed.
Company comment
18 days ago
Frank
5.0
Great location, great spa area, fantastic cuisine, extremely friendly staff. And the view of the mountains (Snow Mountain) is something very special. We will definitely go there again. Our little dog also felt very comfortable.❤️
Company comment
about 1 month ago
Rico
4.0
Very nice hotel. Top value for money. Clean spacious rooms and beautiful hotel grounds. Unfortunately, only two saunas. 2 indoor whirlpools and 2 outdoor whirlpools. 1 slightly larger indoor pool and an approximately equally large outdoor pool. Unfortunately, the outdoor pool and the two indoor whirlpools were closed for us. Due to construction work, it was also very loud, making relaxation not really possible. But all in all, a recommendation.
Company comment
about 1 month ago
Torsten
5.0
Booked by chance, and extremely positively surprised. Great value for money, very beautiful facility, magnificent view, spacious rooms, and everything clean. The service was first-class, there was a German-speaking employee who really took perfect care of us. We felt very comfortable. The beds were also perfect, not too soft and not too hard. Only the breakfast we unfortunately overslept. The pizzeria has excellent food, here the service was not perfect though. How can one constantly walk past a table on which empty glasses stand. . . Even when ordering new drinks, the empty glasses were left standing ;-)
In short, would love to come back anytime!!!
Company comment
about 1 month ago
Evelyn
5.0
Beautiful location, perfect service, SPA, large rooms, makes you want to go back 👌
Company comment
about 1 month ago
Madlen
5.0
👍️❤️💯 Thank you for the great stay! Great room, friendly staff, good breakfast, pool sauna all fine!
Company comment
about 2 months ago
Tomasz
3.0
The hotel was great, however the service of the staff was not so nice. The food was great. The pools were great. The view was great.
Company comment
about 2 months ago
Kristin
3.0
We spent a weekend at Lake Hill. First of all: the hotel is beautifully located by the lake, overlooking the Snowy Mountain. We had a Lake View suite. Visually very nice at first glance, the view was fantastic. However, the bathroom was very small and the sofa bed was extremely hard and also dirty/stained. The rooms themselves are extremely noisy. Furthermore, we do not find it appropriate for a five-star hotel to have an old kettle in the room with powdered coffee provided in a very worn wooden box. Additionally, we were very surprised as we did not perceive or were not clearly informed during booking that it is a very pet-friendly hotel. Which is not a problem in general, however, dogs were constantly doing their business in front of our room, and when dogs were also allowed to join for dinner, we found it rather disturbing. The requests made during booking were not taken into account or implemented, but the very friendly guest manager supported us upon departure and was very accommodating. Nevertheless, we had a different expectation for this five-star hotel for this weekend, especially considering the amount of money we paid.
Company comment
about 2 months ago
Anett
5.0
It was a very nice stay. Ideally located for hiking. We had an excellent breakfast every day and ate in the very good à la carte restaurant in the evenings. The massages in the wellness area were also great. The staff in every area were always friendly. Almost everyone speaks English, which made communication easier. Thank you once again. We were completely satisfied.
Company comment
about 2 months ago
Anja
4.0
The time for dinner is very early. If you are on the go and dinner only goes until 7:00 p.m., you are under time pressure.
In the sports room, a clock (with seconds display) would be advantageous to see the training/break intervals.
Company comment
2 months ago
Inga
4.0
The rooms really had a breathtaking view, were clean and perfect with two children, as there are two rooms. The spa area was also very child-friendly and not too loud. We especially liked the sauna with a view of the lake and the mountains.
I have to deduct one star for the service in the restaurant. Very slow and inattentive. The reception, on the other hand, was very accommodating and friendly.
Company comment
2 months ago
Susan
5.0
Great hotel, great food 👍
Company comment
3 months ago
Sebastian
5.0
We had a wonderful week as a family! Everything was perfect and exceeded our expectations. Top food, spa area ideal, rooms and location beautiful!
Company comment
3 months ago
Rauv
4.0
The breakfast was very good.
Very friendly and helpful staff.
The air conditioning was very loud (it sounded like a water drain) and we turned it off at night.
Company comment
3 months ago
Christopher
2.0
The rooms were extremely noisy and the mattresses uncomfortable. It was impossible to get any restful sleep.
Company comment
3 months ago
Larissa
3.0
The room was not cleaned, the heating system did not work. There is almost no wardrobe. For three people, a small section with hangers, mainly for outerwear and clothing together. It's a shame, it's such a great environment and hotel location. But for 5 stars, you expect more.
Company comment
3 months ago
Marlen
5.0
Simply a great service and a great value for money.
Company comment
4 months ago
Patrick
4.0
Super atmosphere, great modern hotel, delicious food. Unfortunately, the whirlpools in the spa area did not work completely (light, jets, etc.).
Company comment
4 months ago
Agnieszka
4.0
The hotel and rooms are clean, spacious, with modern decor and beautiful views. The food is tasty, and the hot drinks are even better. The staff is friendly.
The downside is the lack of options for younger vacationers like pancakes, fries, nuggets for picky eaters during breakfast and dinner. The children's playroom also didn't make an impression on me. There are no toys, and nobody supervises it. There should be some age limit. 12-year-old children climb onto the roof of the cottage, jump on the railings, slam doors and windows, which has caused younger children to have their fingers trapped a few times because the girls, or rather teenagers, were sitting in the cottage and letting in whoever they wanted.
Overall, I recommend it. Rooms with extra beds are actually family apartments with two separate rooms.
Company comment
4 months ago
Henri
4.0
SERVICE Very good
ROOM Okay - good bed, poorly insulated windows, sparse furnishings
FOOD Good - but no vegetarian options
Company comment
4 months ago
Stefan
5.0
Great hotel with excellent amenities. Would recommend it to anyone, especially families!
Company comment
4 months ago
Marcin
5.0
Super hotel. I recommend it to everyone. Beautiful view. Unfortunately, the water for dinner was a bit weak and another thing is the lack of a menu for the little ones 😒 despite that, I will definitely come back 🥰
Company comment
4 months ago
Anna
5.0
Very nice hotel - beautifully decorated. The first thing that catches your attention is the view of the mountains and the lake - like a postcard. I could sit for hours with a coffee or lie in the warm pool (attention! Super wellness and spa!!!) and admire this view.
Delicious cuisine (Christmas Eve was wonderful - just like at home!) And live music on top of that! 3 times a day!
Very good meals, a wide selection/ breakfasts are fantastic. The cuisine is simply excellent!
The hotel has a children's club where they can play. It's nice, clean, and spacious. Maybe a few more toys would be useful.
The rooms are clean and nice. We had a lake view. Wonderful.
There is no problem with bringing a dog, ours was welcome, there are waste bags and trash cans on the hotel grounds.
The green area in front of the hotel is very clean and well-maintained.
I already mentioned the pool, you can relax, there is a sauna, an outdoor pool. We used it every day. Very nicely done!
We really liked it.
We will come again.
Company comment
4 months ago
Christoph
5.0
A very modernly furnished hotel with a very nice SPA area. Free parking spaces are available directly in front of the house.
Company comment
4 months ago
Frederic
3.0
- La calidad de las instalaciones fue buena en general;
- El personal fue amable y atento;
- También aprecio la infraestructura de carga para vehículos eléctricos en las instalaciones de estacionamiento;
- Si bien aprecio y valoro la amigabilidad familiar del hotel, debo admitir que la cantidad de niños presentes reduce el valor de relajación de las instalaciones.
Sería valioso si
a) la amigabilidad familiar se destacara claramente en la descripción del hotel/al momento de hacer la reserva y
b) para mejorar la experiencia para todos los públicos, se podrían organizar algunas áreas con horarios/áreas sin niños (por ejemplo, horas de spa sin niños o área de desayuno designada sin niños).
Company comment
5 months ago
Magdalena
4.0
Nice clean hotel with spa area, quiet location and great view.
Buffets varied.
Company comment
5 months ago
Klaus
4.0
We really enjoyed our stay over New Year's Eve. The hotel is very well organized. The service left nothing to be desired. The half board catering was just as good as the New Year's Eve party in the event hall. Only the volume of the music made it difficult to have conversations at the table. The whole hotel was very clean. We will definitely come again.
Company comment
5 months ago
Ina
5.0
Very nice hotel. Despite the many guests on New Year's Eve, great service. The bar could be a little bigger. It's a shame that older children are no longer allowed in the pool after 8 p.m.
Company comment
5 months ago
Heike
4.0
Very nice clean hotel. The rooms are spacious, unusual for a double room.
In the bathroom it would be nice to have a magnifying mirror for the woman.
Unfortunately, you don't get very far with the German language and English only sporadically.
Company comment
5 months ago
Maria
5.0
Very beautiful
Company comment
5 months ago
Katharina
4.0
The times for dinner as part of half board are inconvenient. Until 8 p.m. would be better. Lotion and facial tissues are missing in the bathroom. In the room next to me there was a family with a baby who was crying a lot. As a result, I had trouble sleeping and had little peace in the room. I would recommend establishing areas with rooms only for adult guests or at least 12 years old. After all, it is a wellness hotel. The music is sometimes too loud. The use of the sauna area is not appropriate: feet on the wood, swimwear. To cool down, guests sometimes go straight into the pool... The staff should pay more attention and provide information here. More coat hooks for bathrobes and towels would be helpful. Unfortunately there are no coat hooks in the outdoor sauna and there is no suitable place to store bathrobes and towels even when using the outdoor jacuzzis. The loungers are partly dirty.
Nevertheless, it is a very nice hotel! The breakfast times are great. The scent is pleasant. Good drinks. Ample parking spaces. Attentive service. Very clean.
5 months ago
Carlo
5.0
Great location, beautiful & modern hotel, great staff and generally a great atmosphere!
6 months ago
Lutz-Henner
3.0
I'll start with food. The selection was plentiful both at breakfast and at dinner. However, the dishes were kept warm for too long. For example, the fish offered was very dry and the fried egg in the morning was also covered with a leathery layer.
In the evening we had the drinks menu brought to us. However, the waitress didn't think it was necessary to take an order. No eye contact was sought with the guests. We were air. The next evening there was a different waitress with a better understanding of service. The prices for the drinks were completely overpriced.
There was no information about the attractions in the area at the reception. Also no information about spa offers.
Since there was heavy snowfall, we wanted to leave the car and take the bus to Jelenia Gora. It took the receptionist to find the timetable and print it out. She didn't know where the stop was, so we had to look it up on the internet.
The rooms were spacious and modernly designed. However, there were no drying facilities for towels and swimwear in the bathroom. There was no shelf in the shower for your own shampoo or shower gel.
6 months ago
Stefan
4.0
The food, service and rooms were very good. We found the wellness area to be too small for the current size of the resort. There weren't enough places to lie down. You had to wait for a free lounger.
Otherwise a very nice wellness holiday.
6 months ago
Marc
1.0
We drove to this hotel with a lot of anticipation to spend a long weekend.
The room was modernly furnished and the bed was fine, but it was extremely noisy.
We had breakfast included and the buffet was rich in warm dishes, cold cuts, fresh salads and sweets. I think everyone will find something here. I would recommend booking with breakfast, otherwise the price will be quite high (€20 per person).
Service is very important here. Room service is only available upon request by the hotel guest.
The wellness area is modern and well maintained. The water is often standing in the saunas. The two indoor hot tubs and the two outdoor hot tubs were almost permanently occupied. The saunas are quite small and overall the wellness area is too small for the number of guests.
We changed rooms during our stay and forgot an article of clothing in the old room. This item of clothing was not put into the lost and found by the room staff, but I have to assume that it was stolen, because the new room guests were very friendly and immediately gave us access to the room to search.
Overall, you can say that this hotel has so much potential, but it is simply not being used. You are clearly working below your potential. We can with a clear conscience advise everyone against this hotel. Once and never again!
6 months ago
Christian
5.0
Great breakfast buffet as well as the dinner, the steak are delicious.
We loved the Spa, Sauna especially the outdoor jacuzzi.
You get great value for the price!
6 months ago
Lotta
5.0
Everything great, good value for money. It always gets crowded on the weekend, but that's normal. 😁
6 months ago
Viktoria
5.0
Everything great✨
6 months ago
Matthias
3.0
The atmosphere in the restaurant is not nice (too loudly) and especially when it is crowded there is too little space between tables. There are no towels in pool area and sauna. The rooms are lacking possibilities to hang up clothes and towels to dry. Rooms tend to be noisy especially from upper floor. There was in front of the balcony a youth camp - with party all night without prior announcement. The traffic light for the passenger crossing is making a permanent annoying sound.
6 months ago
Helmut
4.0
Super nice hotel, but various cocktails from the menu were not available at the bar in the evening. The breakfast is excellent, there is something for everyone. The evening menu in the restaurant still has room for improvement.
6 months ago
Manuela
4.0
Everything was wonderful, unfortunately service at the bar was a bit slow - too many arrived at lunchtime and the young man at the bar was unfortunately a bit overwhelmed!
Suggestions for improvement - the menu selection in the evening wasn't particularly extensive for a 4 star/5 star hotel
But quality is very, very good
Otherwise, we are very pleased that so many families with small children visit this hotel and are welcome
We'd love to come back
Company comment
6 months ago
Christin
3.0
Unfortunately, the beds are extremely hard, so there are no comfortable beds to relax in. The couch is advertised as a sofa bed, that's not possible, it's just a single board, children can't sleep well there. The food is not good for children. You pay the full price for them but you are not full and satisfied. The SPA area is great in itself, but only nice as long as the hotel is at most half full, otherwise it is far too small for the entire hotel. The language skills of the service staff in English and German are very limited, which makes communication really difficult.
6 months ago
Katrin
4.0
A nice hotel, stylishly decorated. Great view of the lake and the Giant Mountains. (Especially a feast for the eyes in autumn). Good organization when eating, good selection. Acceptable for vegetarians.
We received a very friendly and open-hearted welcome from Bartek, who let us choose whether we wanted to communicate in German or English. We met him every now and then and were able to have nice small talk with him or just joke a little. That was fun and we remember it fondly. What was striking was that he somehow seemed to be the only one in the hotel who had this kind of communication. Other employees seemed somehow closed off...perhaps that was due to a lack of language skills.
The wellness area with whirlpool and sauna is nice, but basically too small for such a large hotel. We have gotten used to the textile regulations (or recommendations) in the sauna.
We found a kind of small casino for the children strange and somehow creepy.
The foosball tables are a good investment.
I think families can have a really good vacation there. Couples who are looking for a relaxing wellness holiday aren't quite right here. Because of the many families with small children, it is quite loud and busy.
We can recommend the hotel to a limited extent.
6 months ago
Kevin
4.0
This was our third time there. The first time was absolutely the best. Super friendly service, hugely comfortable rooms in the standard comfort class. Everything tailored to the detail and luxurious at a very good price with a breakfast like I haven't experienced better anywhere else. And the German-speaking staff was really very friendly and totally helpful.
Yes, last time we opted for a junior suite. It was a mistake, it was facing the parking lot on the ground floor. It didn't feel like it was significantly bigger, the alternative we were offered was even smaller than our first comfort room, which wasn't nice and the staff (not fluent in German and some didn't even speak English) were quite unfriendly and obviously didn't want to work.
6 months ago
Daniel
3.0
We recently had the pleasure of spending a weekend at Lake Hill Resort & SPA and would like to share our impressions. The room facilities were undoubtedly first class and created a wonderful atmosphere for our shared experience.
Unfortunately, there were some aspects that somewhat affected our stay. The dining room was often louder than expected, which somewhat disrupted the relaxed atmosphere at dinner. Additionally, due to the high number of guests, it was difficult to use the sauna or hot tub as they were often overcrowded.
Our room was above the kitchen, which meant that the smells of cooking were noticeable early in the morning. The rooms also turned out to be quite noisy.
Another point we noticed was the water temperature in the pool, which was a bit too cold for a spa area and limited our attempt to swim and relax together.
On the positive side, we would like to emphasize that the staff were extremely attentive and friendly. Your warmth helped us feel comfortable despite the challenges mentioned.
The Lake Hill Resort & SPA undoubtedly offers a pleasant environment, but the points mentioned detracted from our overall impression. A reduction in noise in the dining room, better options for using the spa and a more pleasant water temperature in the pool would undoubtedly help us enjoy our stay even more. We hope that management will take these points into account to provide future guests with an even better experience.
6 months ago
Michael
4.0
From breakfast to wellness area, rooms and staff left nothing to be desired.
6 months ago
Milena
4.0
Nice, good hotel.
6 months ago
Robert Zarth
3.0
In my first review I gave it 5 stars, but we were disappointed in many things during our last visit.
* Wellness area is virtually no longer usable - huge expansion of the apartments and still the old wellness area
* One of 3 saunas worked!!!!
* Of 4 whirlpools, 2 worked!!
*Outdoor pool was covered
Got the wrong room after checking in, booked Seaside, got street side.
In general, Lake Hill has degraded massively within six months.
We won't be back any time soon...
6 months ago
Rolf
4.0
Pleasant atmosphere and good food.
6 months ago
Robert
5.0
Everything was excellent...
6 months ago
Ellen
4.0
We had a very nice and relaxing stay at Lake Hill Resort. Beautiful location, well-kept facility, chic style, spacious room, cleanliness in all areas, varied and delicious buffet.
We must note that the capacity in the restaurant and spa is exceeded by the hotel and additional apartment guests, especially on weekends. The rooms lack hooks and storage space. For example, in the bedroom there is no closet for laundry, no hooks on the wall, in the bathroom there are only two hooks (impossible for 4 people, towels and bathrobes). There can never be too many hooks.
7 months ago
TrustMate.io-Team
5.0
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