Plenty of space and everything you need to relax. A great place to rest, easy access and beautiful views of the mountains! The room and all public areas cleaned perfectly. It is cozy and very comfortable. Great breakfasts, delicious bread, good quality cold cuts and a very large selection.

The food was very good. Cheese, cold cuts and other products of really good quality. Clean, pleasant and fragrant interiors. The staff is friendly to guests. The room was very large. It was more than enough for the two of us. Peace and quiet. A beautiful place where you can really recharge your batteries.

It's great that they accept dogs. A big plus for that 🐕 Even we got a letter from the staff 😊 The view from the reception, restaurant, lobby and pool is breathtaking. A wonderful place. The service makes you feel really special. It is very clean. All of this is the size of a five-star hotel. Every day different proposals in the buffet - wonderful!

A unique hotel in the mountains. A nice place also for walks. There is a place to rest. Saunas, spa and swimming pool - it is impossible not to relax here. The rooms and common areas are very clean. Friendly staff. I have very fond memories of my stay in this place. The food here is very good. Delicious breakfast options, there's something for everyone.

very low pressure in the shower, sometimes even until the water did not flow. The receptionist explains this by the low pressure in the area, it is enough to use larger water tanks for the complex when you take so much money for accommodation.

Very clean. Without even the slightest reservation. Everyone is very polite and helpful. Great breakfasts! I didn't need to worry about the diet, because they serve healthy and delicious proposals! The parking lot is really large, the rooms are also large and there is everything you need. Wonderful surroundings, beautiful views. The location is perfect.

A tasteful hotel with an excellent SPA zone. Beautiful views and several attractions for walkers. Great service, discreet, helpful and knowledgeable.

Prices - I evaluate them in the context of the quality provided and here is praise. The exception is the restaurant buffet, lunch and dinner, the price in my opinion is difficult to justify. The dishes from the menu already present a good value for money.

There is also a bar with Italian food in the complex. The prices are acceptable, but the portions are too modest for my feelings.

We were in the middle of the week, which allowed us to rest in complete peace. I recommend this place and one of the attractions "sauna ritual". They always take place on Monday.

The common areas are very clean, everything is buttoned up as it should be. All the staff are very nice, willing to help and very open. The location is delightful. The view is amazing. A Finnish sauna outside is a mega surprise. A lot of attractions and treatments in the spa. Breakfasts are delicious and nutritious, with a very wide choice.

Straight to the top of the day! 🤌

Určitě doporučuji objednat pokoj s výhledem a snídaní!

Dog friendly 🐾💯

Měli jsme pobyt od ne-út se snídaní i večeří a naprosto skvělý. Bála jsem se těch negativních recenzí a vůbec nechápu proč. We were just calm. Obsluha profesionální. Čistý room. Wellness boží. Jeden den jsme si zašli i na večeři do Italské restaurace a taky 10/10. Určitě se sem mile rádi někdy vrátíme. A jestli váháte, tak nemusíte, fakt je to tam super.

Clean, tidy and pleasant.

In terms of the courtesy and openness of the staff, the hotel has the greatest "reserves" to make up for.

Very large and comfortable bed, the room very well equipped. A great gym. A great hotel, close to the forest and directly on a beautiful lake. Ideal location for hiking. Meals in the restaurant were phenomenal. Delicious and really quality! You can see that the place is created by people with passion. Everything is perfectly finished. The bathroom and bedroom look amazing.

The unique charm of the place and the crew is helpful, smiling at the highest level.

Lots of attractions on the premises - swimming pool, saunas, great Spa. Delicious breakfasts. Beautiful mountain view! I highly recommend it

Very beautiful views. The rooms are clean and well-maintained. There are many attractions for visitors, I recommend

A big plus for great breakfasts. A large number of fruits to choose from. The best location in the vicinity of Karpacz. Close to everything and very nice views. A wonderful place to rest, a wonderful SPA zone. Nice service, we didn't miss anything. Beautiful accessories, perfect order, everything like new.

The service is simply brilliant. Discreet and very focused on the needs of guests. The room has everything you need, a place to work, cosmetics, bathrobe, towel. The breakfast options are very extensive. Everyone will find something delicious. Cleanliness is also a positive surprise - it is almost sterile :) everywhere. A big plus for that. I am delighted with the location. The view from the window is first class!

A very nice place to spend a weekend, it is a great location away from the city, where it is quieter and peaceful. A great thing with the outdoor pool and jacuzzis, it's just a pity that they are so small and it's hard to take advantage of it because they are crowded. Spacious rooms well equipped and clean ,comfortable beds . We had the option with breakfast, a mega selection, everything very tasty and varied. The staff is very friendly and smiling, encouraging with their approach to come back:)

The staff is smiling and helpful. Very tasty meals, a wide selection and excellent quality. A lot of opportunities to spend free time, a wide range of recreational activities. Children have a lot to do. The location is a big plus. The views of the mountains are amazing. Very nicely cleaned rooms, everything is new and kept in perfect order.

Clean and fragrant bedding - very clean everywhere. Very nice staff, easy going, smiling and helpful. Outside there is a Finnish sauna with an unearthly view, great thing! There is a beautiful wild waterfall nearby, overall the location is a plus! Really good breakfasts with a variety of options and delicious bread.

Great hotel, we were there for the 2nd time and we will definitely come back, the rooms are clean, great breakfast very large selection for everyone something good 😋 mountain view, whirlpool pools, I recommend

We liked the place very much! Atmospheric and pleasant! We were with the dog, there was no problem ! A large area for walks! I would like to come back!

Wonderful Hotel, I recommend the pool 🏊 ,gym to anyone 👍, great food 🥘 views ⛰️ only hooks 🪝 in the bathroom for towels missing,!!️!!️!we !️were once again in this hotel and we will definitely be again 🙋 ♀️☺️💯

Moc jsme si ubytování s wellness užili. Nechápu některé negativní recenze. The room was power hezký, čistý, s klimatizací a terasou. They were jsme tu v týdnu, also wellness nebyl moc obsazený, v bazénu jsme were kolikrát sami. K dispozici byly dvě vnitřní a dvě vnější vířivky, neměli jsme problém na něco čekat, stačila jen chvilinka. Výhled moc hezký na Krkonoše.

Personál byl moc milý a ochotný, díky turistům z Česka nebyl problém se domluvit česky.

Rádi bychom poděkovali barmanovi Igorovi, za skvělý servis, vstřícnost. I přes naší hloupost, že jsme si chtěli objednat drinky k bazénu, nám vše vysvětlil s klidem, že si musíme objednat v restauraci, která o patro níž. Večer jsme vždy doufali, že ho u baru uvidíme zas. Moc milý člověk. Všichni were a lot of fun, but on Igor nezapomeneme😁.

The hotel is beautifully situated. Wonderful view of the lake. You can see that they care about the comfort of guests, it is very clean. The sauna area does a lot of work. A beautiful place to rest and reset. Everyone - from the reception to the room service really great! It's worth taking the option with breakfast, because it's delicious! Everything is fresh and there is a really large selection.

The meals served in the restaurant are delicious. Worth every penny. Wonderful people work here. It is quiet and intimate. Super spa facilities! In addition, saunas, swimming pool, game room - mega! Beautiful room, there is a place to rest. Super view of the mountains. An ideal hotel near Karpacz.

Nice hotel, good location with a beautiful view, clean, good food - scrambled eggs delicious :), staff very polite. What is equally important for us is that you can stay with your pet, even in restaurants - this is probably the only hotel in Poland where you can eat breakfast with your dog (if someone cannot leave your pet alone in the room)

The only huge minus for us: for the possibility of smoking on balconies, on deckchairs by the pool or at tables, eating dinner outside, and for those ashtrays at the very entrances :( On my way out, I walked through cigarette smoke. There should be smoking zones on the side, then a little.

Our room had a separate balcony, but I saw that some of them were connected by an openwork balustrade or had common terraces on the ground floor. We didn't like it much. A milky glass would be better. I know – not everyone will be happy ;)

Other than that, we loved it and will definitely come back.

I will recommend the place.

The property is beautifully located, perfect for active relaxation while exploring the surroundings. The food is very good, with a wide selection. The downside for such a large facility is the very small pool and children's area. There is no possibility to use the pool with so many children around. Despite this remark, I highly recommend staying at this property. The staff is very nice and helpful.

I rate the hotel at 4.5 stars.

The advantages definitely include beautiful rooms equipped with everything needed. It's good to choose a room with a view of the reservoir, as those overlooking the parking lot are right next to it and the road, so it's hard to have privacy there.

Breakfasts are very good, with a wide selection.

The wellness area is charming, with a beautiful view of the mountains and water, however, when there are many guests, it gets crowded and there is a wait for a free spot in the jacuzzi.

My first contact with the staff at the reception was a bit discouraging, but the rest of the crew was very nice and professional.

Prices in the restaurant and bar are quite high, but everything is very tasty and of high quality, which is a big plus.

The parking has very narrow spaces and when there are many guests, finding a spot is extremely difficult.

The only downside is the lack of heating in the room; the air conditioning only cools, so if it's cold outside, you will simply be freezing unless the lady at the reception gives you what's called a "goat" 😀😀

There is a place to work in the room as well as in the common areas. Very professional service and great atmosphere. Pleasant, cozy, and intimate.

Breakfasts are delicious and nutritious, a very wide selection. It's really clean and pleasant here.

Nice attractions for children. Very pleasant saunas and spa. The view from the reception, restaurant, lobby, and pool is breathtaking. Wonderful place. Nice service. Great place, very clean and pleasant. Great breakfast buffet. High-quality products, lots of healthy options, salads, etc.

The hotel does not provide information that it cleans rooms and changes towels only upon request. After familiarizing yourself with these rules, you learn that housekeeping starts at 1:00 PM, after which the towel replacement service only appeared at 7:00 PM, and there is no mention of cleaning. All day in dirt and without towels after returning from the trail. Breakfast is a matter of luck, dishes are not replenished regularly. Plates are wet and not dried.

The recreation lawn is decorated with alpaca droppings, which no one cleans up.

Beautiful view, varied breakfasts, beautiful room with proper equipment.

On the downside, the parking spaces are too narrow, and during dinner, the waiter offers champagne, and finally charges 90 PLN for each glass! That's way too much, not everyone wants to spend their funds like that!

Lots of families with small children, possibility to come with a dog.

Everywhere very clean and pleasant. You can see that the staff is making a lot of effort. Very light and varied breakfasts. Huge selection of options. The bar offer is also a plus. Wonderful place to relax, wonderful SPA area. Great place to relax, easy access and beautiful mountain views! The staff cares about the comfort of the guests.

I felt very comfortable here thanks to the staff. The food is very good here. Delicious breakfast options, everyone will find something for themselves. All necessary items are on site - a hair dryer or toiletries. Brilliant location, just a few meters to the forest, perfect access, and that view from the windows! Something beautiful! The room looks amazing.

The hotel is very nice in a beautiful location.

However, you need to work on the quality of the food and more training for the staff.

Hotel 5/5

Service 4/5

Food 3/5

First, the positives:

LOCATION, BREAKFAST, VIEW

BUT:

The hotel is located on a busy main road, so definitely book a lakeside room, no room service with a 4-day stay despite hanging a cleaning sign on the door.

In our room, there was a technical defect, it sounds like the air conditioning is running continuously, but it's off, we reported it and could have moved, but it was already the last day... at first, we thought it was normal but other guests do not have this problem. In the neighboring room, you can hear people snoring, so it's not soundproof. You might only have QUIET if there are few neighbors maybe.

The wellness area is a disgrace for so many guests, everything is wet, wet corridors everywhere, too few loungers, no relaxation room, and the sauna is not really separated from the rest. No space for so many people. Very unfortunate if it means wellness. The location of the wellness area in the hotel is NOT nice at all, right next to the restaurant, I don't know if I'm in a swimming pool or in a wellness hotel.

So, as many others here have already written, with some drawbacks and a lot of room for improvement...

For the price, it's not justified that you don't even get room service.

Really unfortunate, we will unfortunately not recommend it.

The entire facility is very clean. It's pleasant to spend time here. Great place to relax, easy access. The pool is just right, there's also a room for children, game room, and a spa area. The breakfast options are very extensive. Everyone will find something delicious. Everyone - from the reception to the waiters are really great!

Ok. 10 min. to Karpacz. It's very quiet and peaceful here. Wonderful place! Very nice breakfasts and dinners. A large selection, everyone will find something for themselves. Saunas, spa, and pool - you can't help but relax here. Wonderful, very clean and pleasant interiors in the rooms and common areas. Everyone is very smiling. You can count on the service at any time.

Great option for a winter trip. The location is brilliant in every way. Beautiful and clean. I am delighted. The staff is very tactful, not intrusive, and very helpful.❤️

First class hotel!

The staff is top-notch. Very professional and attentive to the guest's comfort.

The hotel is beautifully located, with lots of greenery and places to relax. When it's busy, the pools and jacuzzis are overcrowded, and cosmetic services and massages are unavailable for several days without any information, such as lack of availability - they're just closed, and that's it! Breakfasts are varied, but the dinners are much weaker.

Nothing is salty, and of course, you can add salt yourself, but that's not the point in a restaurant!

The restaurant staff does not say thank you, please, or sorry, and definitely needs additional training in customer service etiquette.

Overall, the stay was successful, but paying attention to small details wouldn't hurt.

Best regards.

Very nice service, attentive to the needs of the Guests. The pool is very pleasant, but the biggest surprise is the view from it 😮 Great place to relax in Lower Silesia. From the room, a wonderful view of the lake ❤️ The rooms and common areas are very clean. During breakfast, there is a very large amount of vegetables and fruits.

The service is discreet and helpful. It is quiet and very pleasant here. The view of Śnieżka is impressive. Beautiful location, with exceptional views and nature outside the window! Clean and tidy, every corner very nicely cleaned. The rooms are very bright and spacious. There is a place to work and to rest.

Big plus for great breakfasts. A large selection of fruits to choose from. Everything is kept in impeccable order. Very pleasant and fragrant.💯

Good morning.

I'll start with the fact that there was a huge crowd at your place. For such a crowd, those small pools and saunas are too small. Speaking of the sauna, we were kicked out on May 4th because the entrance door broke - the lifeguard closed the internal saunas. Very poor.

The hotel is supposedly for children - but there wasn't even a towel for a child in the room. The playroom is meager compared to other hotels. There were no cars or toys for older boys. There are no crayons (even though there was a coloring book). There was no chalk (despite having walls for chalk writing). The external playground is also very meager and too small for the number of children. Not to mention the tiny wading pool.

In the room, you can hear everything, there is no soundproofing. You can hear everything in the next room, bathroom, or corridor. You didn't make an effort here either. The bathroom is falling apart in 2125. The whole wall near the toilet with tiles is coming off. There is a lack of a wardrobe, for example in the bedroom because an 'wardrobe' or rather hooks at the entrance is a bit too little for a stay of several days.

On the plus side, the 'fixer', who tried to salvage the situation during check-in and helped to clear the queue. Also positive are the location and views - but it's a pity that the net blocking access to the reservoir isn't visible in the pictures. You could at least change that fence to a glass one. The staff is friendly and nice. The hotel is clean.

Nearby is Karpacz. The location is ideal for a spring trip! The room is great, very nice and comfortable, with a large shower in the bathroom. The cuisine is excellent. Everything is fresh and delicious.

Clean, neat, and pleasant. The hotel offers a spa, saunas, or a swimming pool. A large selection of food during breakfast. Very tasty coffee and excellent drinks at the bar! The view of the mountains and Śnieżka is impressive. Very nice and polite people work here.

It is clear that this is a new facility. It is very clean and tidy. The breakfast options are very extensive. Everyone will find something delicious. On the hotel premises, you can use the gym, spa, sauna, or swimming pool. 🏋️‍♂️ Clean, pleasant, and fragrant interiors. Great view of Śnieżka. The perfect hotel in the Karpacz area.❤️

It is clear that the staff are knowledgeable. The area is beautiful, a perfect place for walking.

The staff are smiling and helpful. The rooms are spacious, clean with a beautiful view (building A). From the balcony, you can see Śnieżka, there is a forest nearby, great for walks. Tasty breakfasts, dinner (lacked a menu for children). I wholeheartedly recommend!

The staff is not overwhelming. You can feel cared for, but in a comfortable way. 💪 A very pleasant place, well maintained.

Towels and bathrobes are very soft. Lots of space and everything you need to relax. I am delighted with the quality of the food. Rich buffet, everything delicious!

I rate the cleanliness very highly. The staff takes care of everything at the highest level - complete professionalism. Great that they accept dogs. Big plus for that 🐕 We even received a letter from the staff 😊 Beautifully located facility, right next to the forests, you can hear the rustle of trees from the room. Tasty and healthy. The breakfasts are unbeatable. Large selection of different salads.

3, in my opinion, is not a negative rating, but very honest.

I am very pleased with the great breakfast! Huge selection, everything delicious and fresh.

Room clean.

When I asked for a room change, the lady was very helpful, I ultimately did not use it because the transfer option was for the next day, and I was already unpacked (but thank you very much for wanting to help)

Now I will talk about what we did not like, next to our room you placed a squeaky table with ping pong paddles, I think a better place could be found, one that would not disturb the guests, this place is also attractive for large groups where parents sit on sofas and children set up a kindergarten, parents are happy because the kids occupy themselves, but the concrete structure only exaggerates the screams, thumping, etc.

The prices in the hotel are also very expensive, 45 PLN for an Aperol spritz (and it's not even original Aperol but a cheaper version) in Italy it's cheaper and tastier.

During check-out, the lady at the reception did not ask how our stay was.. very strange because then I would have told her about my complaints.

Unfortunately, we will not return, and we will not recommend it to friends.

Sincerely,

Ania Sarwa

Very friendly service, you can see that they try hard and they do it very well. The waiters are the best! Everyone is very smiling. You can count on the service at any time. We had a wonderful trek to the castle, thanks to the nice lady who guided us, I learned to walk with sticks ;)

Tasty and varied breakfasts. Great offer at the bar and a large selection of wines. Beautiful room, there is a place to rest, but there is no dresser for clothes. The sauna area does a great job. A beautiful place to rest and reset. Wonderful, peaceful and quiet place in the lap of nature. The view is even more beautiful live!

We are coming back here for the 3rd time, this time a wonderful May weekend, thank you!

We came from far away and didn't get dinner even though it was included in the accommodation price... There was noise at night from some party in a room, the receptionist didn't handle it.

However, the rooms were luxurious and the breakfast and dinner buffet was great.

Staff deserving a medal. You can really relax here in a cozy and intimate atmosphere. The pool and saunas are very well-maintained. It's clear they care about this facility. Lots of options for spending free time. Great hotel, close to walking spots. Perfect location for hiking. Breakfasts prepared with great care. Everything is delicious.

Rooms tastefully decorated and perfectly cleaned. Everything prepared perfectly. Very tasty. Super! Drinks are also delicious. The rooms are really spacious. There is a place to rest and to work. The staff is qualified and really helpful. ❤️ The hotel is located in a beautiful place. Wonderful view of the lake.

Cleanliness in the rooms average. The crib for the baby was dirty, the child's bedding had a hole. Breakfast had a rather limited selection, few vegetables, and the sweets were also of poor quality. The a la carte dinner also disappointed us somewhat (6 adults, so a considerable variety of dishes).

We had a very pleasant time. Despite the heavy traffic, as it was during the May weekend, the service was top-notch. From the moment we entered, we felt cared for. The hotel offers a tasty breakfast with quite a large selection of food, as well as comfortable and spacious rooms that are clean and modernly furnished. The SPA area also met our expectations. We were mainly focused on relaxation and additionally exploring the area with a short walk in the mountains. Everything turned out to be fantastic!

During the entire stay - 6 nights, the room was not cleaned even once. Yes, cleaning can be requested, but you have to inform about it. When I asked for a towel change, I had to go to the reception myself because the service starts at 1:00 PM. The trash in the kitchenette and bathroom was not emptied throughout our stay. The hotel accepts pets and charges a significant fee of 120 PLN per night, regardless of the dog's size, yet the service did not vacuum the floors even once. The dog sheds fur and brings in sand on its paws, all of which stays on the floor and gets airborne every time the terrace door is opened. Dear Sir/Madam, either do not charge such a fee, or at least vacuum the rooms every other day, or leave a broom in the room so we can clean up ourselves. The kitchenette does have instant coffee, a kettle, and tea, but only wooden spoons. When I asked for a plate, I was told: "We do not provide porcelain in the room." Two attempts at ordering from the menu in the hotel restaurants were disappointing; we had tastier meals at nearby diners. The price per night is definitely not proportional to the quality received by the guest. I definitely do not recommend.

Very clean. Without the slightest reservations. Large windows in the room do a great job, first-class views. A great place to relax, easy access and beautiful mountain views! The food is brilliant, plentiful, delicious, fresh, and diverse! The staff deserve praise.

No cleaning even though the sign was hung, reporting at the reception to have someone refill the water or soap.

Pros:

- great location, beautiful views, nice and helpful staff

Cons:

- staff couldn't keep up with replenishing many dishes during breakfast

- very narrow parking spaces

- the apartment lacks plates, cutlery [I'm not talking about cooking, but you can't even make a sandwich]

- very weak wi-fi [basically unusable]

- pool, SPA area too small for so many guests

- high prices (drink ~40 PLN)

A wonderful place that makes one disconnect from their daily reality, and the people working there contribute to this. Thank you, Mr. Tomasz, the local guide who enriched our stay with an interesting tour of the "nooks" of Sosnówka. Highly recommend!

Rooms with a fantastic view, very tasty and varied food. Great service - Mr. Bartek is a master.

We are here for the 6th time, we will be coming back.

Wonderful place, very clean and pleasant. Very nice and polite people work here. The parking is really big, the rooms are also large and have everything you need. Great breakfasts, delicious bread, good quality cold cuts, and a very large selection. Wonderful area, beautiful views. The location is ideal.

We recommend the hotel with all our ❤️❤️ beautifully located, quiet and peaceful, you can relax, the service is extremely nice at the highest level, we will definitely come back ❤️🙂

The room was very large. It was completely sufficient for the two of us. Very professional service and great atmosphere. Pleasant, cozy, and intimate. The room was superbly prepared for our arrival. The breakfast options are very extensive. Everyone will find something delicious. The proximity to nature is enchanting, the property is really beautifully located! Ideal hotel for couples.

Great hotel, close to the forest and directly by the beautiful lake. Perfect location for hiking. Nothing to complain about regarding cleanliness. Very comfortable hotel - elevator, pools, saunas, large parking and beautiful terrace! Very nice staff, smooth, smiling and helpful. Meals in the restaurant are phenomenal. Delicious and really good quality! Worth the price.

The hotel is located in a beautiful place. Wonderful view of the lake. Very clean, perfect for relaxation.

You can get addicted to the view from the balcony. This is something incredible!

Wonderful place to relax, wonderful SPA area. The staff is distinguished by high culture. Beautiful place. Right next to it begins a beautiful walking trail through the forest. It is very clean. Everything fits a five-star hotel. The breakfast buffet is mega rich, dinner great, the restaurant also delicious!

The wellness area with a view of the mountains and lake is very pleasant, however, the water in the pool and jacuzzi is too cold, especially outside. The area is more adapted for children than adults and is very crowded during the day. Besides, interesting location, great views, and excellent access right to the facility. The concept is very well thought out, and the interior is beautifully finished. Very nice and helpful staff, good breakfasts.

Location - definitely a plus if someone wants to relax with beautiful views of the mountains and the reservoir, away from everything.

I rate the room standard as a plus. We used the junior Suite option - in the hotel part, which consists of a living room, bedroom, and bathroom - very spacious, although I missed having a larger and lockable wardrobe. For three nights we managed, but if it were a longer stay it could be a bit problematic for us. Breakfasts tasty, although I have been in hotels with a larger selection. Basically, the same thing served every day. The pool is okay, although small, not much for children besides a paddling pool. Another downside is that we take wet towels with us, there is nowhere really to dry them, and room cleaning is on request. Besides, there is a small room for paid games.

The staff is nice and smiling.

Overall, for a trip to reset with beautiful views, I recommend.

Wonderful location. Mountains within sight 😊 The lady at the reception was very nice. Pools, Spa, saunas, bike rental, gym - everything you need is here!

Only a small minus for the sweets at breakfast.

Overall okay, but poor acoustics. You can hear conversations through the wall. And for such a number of guests, such a small pool and spa is a misunderstanding. Lack of privacy. Noise like in a market. I do not recommend it for couples on romantic getaways.

Great location, close to everything. There are plenty of ski slopes in the area!

Extremely nice service at the reception and in the restaurant. The whole family found something good to eat during breakfasts. Everything fresh and delicious.

Great place to relax, as well as an excellent base for trips to all known and unknown places of the Karkonosze.

We will be back!

The food is very good. The treatments as well. It is disappointing, however, that you need to have cash or a card with you. You cannot add the cost of the treatment to the room bill and settle it at check-out.

The negative rating concerns the hotel room.

We purchased a larger room. It turned out that there are two rooms, i.e., a bedroom and a living room with a kitchenette. The first disappointment. The next was the view from the room and bedroom. We purchased a room with a view of the lake and mountains. It turned out that the rooms are only equipped with narrow doors leading to the balcony. No view at all. The room should rather be sold as facing the lake and mountains. From the room, due to limited glazing, neither the mountains nor the lake could be seen.

Walls stained. In the bedroom, a cracked wall. In the morning, very low water pressure in the shower and the faucet. The bar holding the glass shower partition was loose. The whole glass was shaky. The bathroom drain was damaged. Overall, the room was terrible. The bathrobe was dirty…

We had room 2215. We do not recommend it. Solely due to the standard, shortcomings of the room. We will not choose it a second time.

Hotel in a great location for mountain view lovers. Peace and quiet, an excellent base for excursions. A wide selection of dishes and desserts for breakfast. Comfortable rooms and super courteous service at every step - reception, restaurant, cleaning team. Rooms very clean and of high standard. The hotel surroundings are well-kept and clean. Fantastic pool, saunas, and jacuzzi with a mountain view 😍 highly recommend!

If someone is looking for a comfortable hotel in a secluded place with a charming view, this is a good suggestion. The rooms are clean, spacious (we had a living room plus bedroom option), what I missed was a lockable wardrobe. In the bedroom, there was basically only a bed, and the rest of the space was unused.

The breakfasts are fine, I've been to hotels with a larger selection, but there's nothing to complain about here either. The pool is okay, although for children there is a small paddling pool and no more attractions. What distinguishes the hotel are the really beautiful views of the reservoir and the Karkonosze Mountains. The price of the hotel itself - well, it depends on the weekend. While the price was "bearable" the weekend before the long May weekend, a few days later the price tripled - I wouldn't decide on that. But the hotel's occupancy is high, hence probably such a decision. With higher occupancy, there may be a problem with parking spaces - the spaces are quite narrow, so many guests park over the lines, and in this way, "reduce" the number of places. The staff is very nice - I have nothing to complain about here. We thank you very much for the hospitality.

The service is outstanding - very professional and takes care of the calm, intimate atmosphere of this place.

Everything clean and fragrant. Great base for a weekend getaway. The food deserves praise, great pastries and sweets! SPA is a big plus, nice outdoor and indoor pools and great saunas.

If I'm to be honest, I'm not satisfied with my stay at this hotel. On the plus side, the decor is great, the whole hotel looks beautiful, and it also has beautiful views of the lake and mountains. However, the biggest downside is the crowding and noise, mainly felt in the wellness area. The pool area is repeatedly too small compared to the number of people in the hotel. For me, there's no way to relax in such a crowd. There's also no chance to use the jacuzzi since they are occupied from morning till evening. Some people give up on using the area because of the crowd present. I feel like I completely missed out on the main attraction of the hotel, which seems to be the wellness area. Another issue that led to my negative opinion is the behavior of the waitress with black hair, who has been mentioned several times in Google reviews. She allowed herself to laugh out loud when we placed our order and did not want soup, only the main course. Later, she also clearly showed her displeasure with our presence, which led us to skip lunches at Cicha Woda in the following days. The third issue, the least important, is the poor equipment in the rooms, lacking smart TVs, a wine opener, bottles, a dustpan, and other small items that make the stay easier. I could list more minor details (e.g., depleted batteries in the remote control), which, however, combined, make me feel irritated instead of relaxed. In such a place, I would like to feel that everything is well thought out and refined. There is still much to improve here.

This is a truly fairy-tale located facility with a great neighborhood (Henryk's palace and water) but for complete happiness, maintaining the standard of service quality is essential; glasses, bottles, or cups from the pool are only cleaned when the lady bartender passes by (we noticed over 3 days that she was the only engaged service employee outside the hotel) to the restaurant, which causes them to accumulate for hours by the jacuzzi; the lifeguard is not interested in ensuring that equipment (shower, etc.) is used to drain water after exiting the outdoor sauna, but also lies under his feet with an empty cup; the pool area or bathrooms require regular wiping otherwise the accumulating water is not so much dangerous as simply unpleasant; room cleaning is done at the guest's request which should be clearly communicated during check-in; restaurant service ranges from extremely professional, inviting waiters (Friday evening) to ladies who seem moderately interested in guests, and for example, not wiping down tables at all (Sunday evening).

An additional restaurant for those staying longer is a great option, and the possibility to make sausages on a fire🔥

Everyone - from the reception to the room service was really great! The interiors are very clean. Rooms designed to please the eye. Beautiful hotel, located in a quiet and peaceful place, away from people and with a beautiful view. Wonderful food. Very rich buffet, great quality. Delicious drinks and good wine. The hotel offers a gym, Spa, sauna, or swimming pool. 🏋️‍♂️

The reception has the best people in their field.

Ms. Nikola from the restaurant is a top-notch waitress.

Cleanliness is rated 5-plus. The location is brilliant. Beautiful views from the window. Breakfasts prepared with great care. Everything is delicious. The outdoor sauna is really impressive. Great pool and outdoor jacuzzi.

The reception has the best people in their field. Cleanliness is a 5+ rating. The location is brilliant. Beautiful views from the window. Breakfasts prepared with great care. Everything is delicious. The outdoor sauna is really impressive. Great pool and outdoor jacuzzi.

The meals served in the restaurant are delicious. Worth every penny. Beautiful additions, perfect order, everything like new. The hotel service is very nice and professional. Lots of options for spending free time.

The view from the hotel is very beautiful, the rooms are well-kept, but it would be nice if the staff informed guests that they need to request towel changes in advance at the reception (why is there a "please change towels" sign to hang on the door handle if you have to request it at the reception, a very strange practice for a hotel). Also, a minus for not cleaning the room during the stay, which is a standard in better hotels these days. Additionally, while standing at the reception, I heard a lady explaining to a hotel guest that he would not receive a large bath towel because "the laundry did not manage with the towels"...

The perfect place for hiking in nature. Great base for excursions. There is a very large amount of vegetables and fruits at breakfast. The service is hassle-free. Everyone is also very helpful when needed. Very clean place, perfect for relaxation.

Beautiful location, primarily because of the views. Mountains all around, and a lake in front of the windows! The bathrooms are in perfect condition. Beautiful place, maintained to the highest standard. Fresh bread for breakfast, delicious cheeses, and crispy vegetables - worth adding to your stay. The service is top-notch. Beautiful place, surrounded by nature and beautiful views.