I will never order anything from this site again!

Their hotline doesn't answer, whoever I write an email to, they return it automatically and there is no connection with anyone! I placed an order on November 8, 2022, and since the size was not mine, I had to return it, until today, January 29, 2023. I haven't received my money back yet😡

I was never able to connect to gomez.bg! I called more than 6 times and didn't get an email response until 10 days after I placed the order.

They sent me the wrong product just in time for Christmas! Return at my expense, they do not pick up the phone and do not respond to an email in which I ask them the costs of BGN 18 for delivery and return if they will reimburse me! 10 days after returning the product, still no information, my Gomez club points are for a 15% discount, they are taking 10% off! Incorrect everywhere!

Months after I returned the product they refuse to refund my money. Their phone keeps saying "busy".

I want to share my extremely unpleasant experience with the site gimez.bg. Let's start from the fact that I placed an order on 13.12.2022. My order consisted of two wallets - women's for BGN 67.15 and men's for BGN 84.55, and their total value is BGN 151.70, and for orders over BGN 140 they offer free delivery. My order was processed on 12/19/2022, apart from that their website states a delivery time frame of 5-6 working days from the time of order. (needless to say, I did not receive my order on time). When I received absolutely no information regarding my shipment, I began calling repeatedly (by repeatedly I mean a dozen calls to their "hot" number listed for customer service, each time waiting for about 5-6 to 7 minutes, as I was unable to contact them), I also sent an email, and after the third email they sent me an automated reply saying that a gomez.bg employee would contact me. After a few days on another site I found a shared opinion about the site gomez.bg and that they have a Facebook profile and you can also correspond with them there. I wrote to them in messenger a week after I placed the order, asking a bunch of questions, to which I was succinctly answered that my shipment was in the warehouse of a courier company and was on its way to Bulgaria. I continued with questions about the time frame for delivery of the shipment, and in their words, and I quote, "By the end of this week, the shipment will probably arrive." and "I think Friday at the latest" did not definitively answer my questions. On 22.12.2022, they wrote to me that my shipment is in Romania, and they will be delivered the next day or up to two days - I did not receive any shipments. The search on my part continued, as today on 29.12.2022. I received an SMS from the courier company econt, and the amount I owe is BGN 67.15. This puzzled me quite a bit and I once again asked a question in messenger about the cash on delivery that I kept seeing in the tracking of the shipment. I did not receive an answer. There was no delivery review, I paid cash on delivery and picked it up. When I opened it, I saw only one of the products that I had ordered on 13.12.2022 - I only received a women's purse for BGN 67.15. I wrote to them again, extremely indignant, I quote: "Why was only one of the two wallets sent? Will anyone at all take responsibility and answer all the questions I have, what kind of service do you have?” to consider not using abusive language or threats. My message remained "seen", as a response, to be honest, I do not expect. I would be satisfied if there was an adequate correspondence and a direct answer to the question of whether I will receive my shipment on time or not and I would show understanding, but in this case-no, I don't even think I can expect the rest of my order-the men's wallet. As a long-time online buyer, this is the first time I have come across such service, lack of interest and a display of carelessness from the employees of gomez.bg towards the client-me. From my personal experience with the site gomez.bg, I do not recommend it.

fast delivery.

quality product.

I am very pleased.

Fast delivery.I am very satisfied.

I have no words to describe my disappointment with this site. for 14 days now I don't have any adequate information about my order, I don't have a chance to talk to a consultant on the hotline, because in my opinion such a line doesn't exist, communication is only by e-mail, and the answers I get are absurd to say the least.

Sorry, but I'm going to say something that is completely different from all the comments so far. I ordered a jacket from the site on 11/29/22. Until 09.12 I did not have any information about the product, in fact it says that it has been sent, but when tracking the shipment, it was at the stage of waiting to be picked up by an external courier, and so on for 5 days. After dozens of attempts to contact by phone and all unsuccessful, and after two emails, I got the answer: wrong delivery address. The address listed in my profile is not wrong at all, most likely it was not filled in correctly, which is not my fault as a user. I'm sorry, but personally, once I receive my shipment, if I receive it at all, I will not be using the services of this site.

Great products!! But the service is terribly clumsy, slow, the return is a nightmare, you wait for days to answer the phone, and no one answers all the emails! After a month, getting your money is not worth shopping on this site!

Attention - scammers !!! I ordered Boss t-shirts, after the courier handed me the box with the shipment there was no examination and test, I paid and opened it, and what can we see inside an EMPTY box full of air bags. After that I told quite a few of my friends and acquaintances about this scam and they said that they were also quite unhappy with this site, they didn't respond to emails, they waited months for a refund...but no one had ever heard anything like this before ridiculous - a box full of air. It was not touched by the courier, the box was untouched.

There was absolutely nothing in the order box!!!! Empty box! There is no way I can get through to Customer Service! The phone line is down today, they don't respond to email and on the facebook page! I don't recommend

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